Cin7 Status Page - Notice history

We have implemented a fix and have confirmed that email delivery and send from / reply to functionality is now fully restored. Thank you for your patience while we worked on this.

We are continuing to work on a fix for enabling customers to use the send from functionality.

While the fix has ensured that emails are flowing normally, "send from/reply to" custom domains will not work until a further fix is implemented. Meanwhile, in order to send emails currently, you need to change your Send emails from settings. This will change the From field to a Cin7/Dear email address;

1. Select Settings from the main menu, then General settings.

2. Go to the Organization section.

3. Look for setting Send emails from and select an available option:

   • Company's billing contact (sent from the system)

   • Currently logged-in user (sent from the system)

We apologize for any inconvenience and will update here when this issue is fully resolved. 

We have implemented a fix and are currently monitoring the result. Emails should now start sending again.

This incident has been resolved and 2FA codes can now be sent to a Microsoft email domain as an alternative email method

We have discovered that customers are not able to send emails to Microsoft email domains e.g. outlook.com, live.com, hotmail.com, msn.com. We are working with Microsoft to resolve this.

We’re continuing to actively work on the issue affecting email delivery and authentication for Microsoft domains (e.g. hotmail.com, live.com, outlook.com).

At this stage, there hasn’t been a significant change, and users may still experience issues with receiving authentication codes or using Microsoft 365 SSO.

As a reminder, we recommend using an authenticator app (such as Google Authenticator, or Authy) for login security, or using a non-Microsoft email address for your alternative email where possible.

We understand the ongoing impact this is having and appreciate your patience while we work towards a resolution. We’ll share further updates as soon as we have more progress.

We’ve recently been advised that Microsoft has placed restrictions on our emails due to spam-related concerns.

As a result, authentication and email delivery involving Microsoft domains such as hotmail.com, live.com, outlook.com, and variants are likely to be temporarily unreliable or blocked.

We would not recommend using Microsoft 365 SSO either right now, as it could lead to ongoing login and verification issues for our users. In the meantime, we recommend either:

• Using Google authenticator, Microsoft Authenticator or Authy app for login security, or

• Switching to a different email domain other than Microsoft domains for your alternative email

We understand this isn’t ideal, and we’re continuing to monitor and work on this to restore 2FA services to normal.

We are still working on a fix and we recommend not using @hotmail.com or live.com as alternative email addresses at this time.