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Cin7 Omni: System slowness
  • Investigating
    Investigating

    We are noticing some errors happening on our server which are causing slowness. We are investigating.
    Please submit a ticket and let us know what you are experiencing if you face slowness or timeout issues. Thank you for your patience as we work on this.

  • Update
    Update

    Although performance and server responsiveness continues to be strong and stable, we are continuing to monitor and we are acting quickly if and when we see any anomalies. Please let us know if you experience any slowness issues by submitting a support ticket. Thank you

  • Update
    Update

    We are working directly with Microsoft Azure and have increased our monitoring. Any slowness is being immediately addressed resulting in increased speeds for customers. We urge customers who experience any slowness or timeouts to create a ticket via our help center so that we can investigate it as an urgent priority. Please select "Urgent" when creating your ticket. Here's a reminder of the help center URL: https://help.omni.cin7.com/hc/en-us

  • Monitoring
    Monitoring

    We are currently monitoring the system.

  • Investigating
    Investigating
    We are currently investigating this incident.
  • Identified
    Identified

    We have implemented some improvements and are continuing to work on a full solution. Performance issues may still be experienced, and our team is actively addressing them.

  • Investigating
    Investigating
    We are currently investigating reports of slowness in Cin7 Omni. Our team is working to identify the cause and will provide updates as soon as possible.

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