Cin7 Status Page - Notice history

We have received reports where users are encountering a "Input captcha is incorrect. Please resubmit the captcha." error when attempting to send emails. We are actively working to identify the cause and implement a resolution. We will provide updates as we make progress.

We have resolved the delay in payment statuses being updated. All payments should now be processed.

We have identified an issue where new transactions are visible in the CRM but do not appear in the order modules.

A fix has been implemented, and we are actively monitoring the results to ensure resolution.

We are aware of an incident where users in the APAC region are experiencing system slowness. We are actively investigating the issue to determine the cause and implement a resolution. We will provide updates as soon as more information becomes available.

The Shopify Consolidation feature is not processing the sales orders into core. The order's from Shopify are syncing into core without any issues, but the processing is not taking place. We are currently investigating this incident.

We have received reports indicating that Core is not pushing stock levels to Shopify as expected. We are currently investigating this incident.

Customers are experiencing difficulties accessing or disabling API connections and using the API Explorer. This may affect their ability to manage integrations and explore API functionalities effectively.

The additional attributes are not visible on the Logs and Attribute section of the sale order, but this data is visible on all sales lists and reports. We are currently investigating the root cause.