Cin7 Status Page - Notice history

Experiencing partially degraded performance

Cin7 Website www.cin7.com - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025
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Aug 2025

Notice history

Aug 2025

Cin7 Omni Planned Maintenance: 20 Aug, 2025
  • Completed
    August 19, 2025 at 8:04 PM
    Completed
    August 19, 2025 at 8:04 PM
    Maintenance has completed successfully.
  • In progress
    August 19, 2025 at 8:00 PM
    In progress
    August 19, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 8:00 PM
    Planned
    August 19, 2025 at 8:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Unable to Connect with Xero due to unexpected error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We have identified a fix for this issue, which is due for release on 24 August 2025.

  • Identified
    Identified
    We have identified a fix for this issue, which is due for release on 24 August 2025.
Cin7 Omni Planned Maintenance: 15 August, 2025
  • Completed
    August 14, 2025 at 11:00 PM
    Completed
    August 14, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    August 14, 2025 at 8:00 PM
    In progress
    August 14, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 14, 2025 at 8:00 PM
    Planned
    August 14, 2025 at 8:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Core Failing to Load and Azure Bad Gateway Errors Triggered when Logging In
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The issue should now be resolved, and we are keeping a close eye on the system to ensure everything remains stable.

  • Monitoring
    Monitoring

    Microsoft experienced a power outage that affected part of our Core system. While power has now been restored, a small number of services may take up to an hour to fully recover.

    We are closely monitoring the situation to ensure all services return to normal as quickly as possible.

  • Identified
    Identified

    We’re currently experiencing infrastructure issues affecting a number of customers. We are working closely with Microsoft to restore services as quickly as possible.

  • Investigating
    Investigating

    Users are unable to load Core, encountering “Azure Bad Gateway” errors, which are preventing normal access and functionality. We are currently investigating this.

Unable to access subscribed modules — receiving “Trial expiry” error.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2025

Cin7 Omni Planned Maintenance 27th July 2025
  • Update
    July 27, 2025 at 10:49 PM
    Completed
    July 27, 2025 at 10:49 PM
    Maintenance has completed successfully.
  • Update
    July 27, 2025 at 10:43 PM
    Completed
    July 27, 2025 at 10:43 PM
    Maintenance has completed successfully.
  • Completed
    July 27, 2025 at 5:58 AM
    Completed
    July 27, 2025 at 5:58 AM

    Maintenance completed successfully.

  • Update
    July 27, 2025 at 5:58 AM
    In progress
    July 27, 2025 at 5:58 AM

    Maintenance is still in progress.

  • In progress
    July 27, 2025 at 4:00 AM
    In progress
    July 27, 2025 at 4:00 AM
    Maintenance is now in progress
State and city are not automatically populating for AU and US Customer Addresses on the Sale order add address function
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident. When trying to add an address for customers in a new Sales Order, after the first line is written, the remaining fields (such as state or city) are not automatically populated. It is identified that this is happening to the AU and US addresses.
Planned weekend update: 20th July 2025
  • Completed
    July 20, 2025 at 8:00 AM
    Completed
    July 20, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    July 20, 2025 at 5:00 AM
    In progress
    July 20, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    July 20, 2025 at 5:00 AM
    Planned
    July 20, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20th July 2025

OMNI: Issues Uploading or Updating Products from Cin7 to Shopify
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Shopify have resolved the incident.

  • Identified
    Identified

    We identified that the current issue with uploading or updating products from Cin7 to Shopify is related to a broader global outage on Shopify’s end.

    This is impacting multiple platforms and is not limited to Cin7.

    We recommend following Shopify’s official communications for the latest updates on their community page: https://bit.ly/4lXxix3

  • Investigating
    Investigating

    We are currently investigating an issue where users are encountering errors while uploading or updating products from Cin7 to Shopify. This may affect product sync and visibility on connected Shopify stores.


    Our engineering team is actively looking into the root cause, and we will continue to provide updates as more information becomes available.

    We appreciate your patience and understanding while we work to resolve this issue.

Reports Module Not Loading – Stuck on "Report module is initialising" Message
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    Several clients have reported that the Reports module fails to load and remains stuck on a message "Report module is initialising." The issue prevents access to any reporting data, and appears to be affecting multiple accounts. Further investigation is required to determine the root cause and implement a fix. We are currently investigating this incident.

Jun 2025

Cin7 Omni Planned Maintenance: 01 JUL, 2025
  • Completed
    June 30, 2025 at 11:00 PM
    Completed
    June 30, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 8:00 PM
    In progress
    June 30, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 8:00 PM
    Planned
    June 30, 2025 at 8:00 PM

    We are planning to complete maintenance on time. No disruption is expected.

OMNI: Payment Portal – Error When Making Payments
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
Sync between Cin7 Core and QBO / Xero is slow or not working for some customers
  • Resolved
    Resolved

    This incident has been resolved and the sync is now processing as expected

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. We can see that the sync speed has improved.

  • Update
    Update

    Some customers are reporting slowness issues and issues processing certain items and we have re-opened our investigation

  • Investigating
    Investigating
    We are currently investigating these issues
  • Resolved
    Resolved

    This incident has been resolved and the sync is processing as expected

  • Monitoring
    Monitoring

    The Sync issues should now be resolved and we are monitoring and checking in directly with customers who reported the issue

  • Investigating
    Investigating

    We are currently investigating this issue.

Cin7 Omni Planned Maintenance: 18 JUN, 2025
  • Completed
    June 17, 2025 at 11:00 PM
    Completed
    June 17, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    June 17, 2025 at 8:00 PM
    In progress
    June 17, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    June 17, 2025 at 8:00 PM
    Planned
    June 17, 2025 at 8:00 PM

    We are planning to complete maintenance on time. No disruption is expected.

Planned weekend update: 15th June 2025
  • Completed
    June 15, 2025 at 8:00 AM
    Completed
    June 15, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    June 15, 2025 at 5:00 AM
    In progress
    June 15, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    June 15, 2025 at 5:00 AM
    Planned
    June 15, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th June 2025

Jun 2025 to Aug 2025

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