Cin7 Status Page - Notice history

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Aug 2025
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Notice history

Oct 2025

Planned weekend update: 12th October 2025
Scheduled for October 12, 2025 at 5:00 AM – 8:00 AM about 3 hours
  • Planned
    October 12, 2025 at 5:00 AM
    Planned
    October 12, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 12th October 2025

Core Slowness: Microsoft Azure are aware and investigating issues that may be impacting customers
  • Resolved
    Resolved

    Azure applied a fix and this incident has been resolved. Please submit a ticket if you experience any further slowness issues via our help center: https://help.core.cin7.com/hc/en-us

  • Identified
    Identified

    Azure have identified and applied a fix. Customers may still experience residual slowness issues. We are monitoring and will provide updates here as we have more information.

  • Investigating
    Investigating

    We are investigating reports of slowness and are aware of an Azure issue that may be impacting our customers

OMNI: Azure Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Microsoft Azure is restoring affected systems. Services are coming back online, and some users may already notice improvements. Full recovery is expected shortly.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are aware of a widespread issue currently impacting Azure services.
    Here is the link - https://azure.status.microsoft/en-us/status

    Users in certain regions (EU, Africa & South East Asia) may experience issues accessing OMNI.

    Our team is actively working with Microsoft to investigate and monitor the situation. We will keep you posted as more information becomes available.

OMNI - Inability to Open Sales Orders Within US Region
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We identified the issue as a faulty cache in our cloud provider, which has now been resolved. This impact was limited to customers in the US. If you are located in the US and continue to experience problems, please try clearing your browser cache.

  • Investigating
    Investigating
    We are currently investigating this incident.
Planned weekend update: 5th October 2025
  • Completed
    October 05, 2025 at 8:00 AM
    Completed
    October 05, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 05, 2025 at 5:00 AM
    In progress
    October 05, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 05, 2025 at 5:00 AM
    Planned
    October 05, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 5th October 2025

Sep 2025

Shopify - Shipping information not being updated
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue that is causing the error below.

    "Shopify update failed for xxxxxxx. Picking location(s) xxxxxxxxx, might not have enough stock or there is a mapping issue. This affects products xxxxxxxx"

    We will be deploying a fix shortly.

    Thank you for bearing with us.

  • Investigating
    Investigating

    We are currently investigating this incident, and will keep you posted once we identify the issue.

Omni - Email are not sending from Transactions
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    When sending emails to the customer from the Transaction Modules, the system slows down, and the emails do not go through
  • Investigating
    Investigating

    We are currently investigating this incident.

Upgrading Infrastructure
  • Completed
    September 30, 2025 at 5:30 AM
    Completed
    September 30, 2025 at 5:30 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 4:30 AM
    In progress
    September 30, 2025 at 4:30 AM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 4:30 AM
    Planned
    September 30, 2025 at 4:30 AM

    We will be upgrading our infrastructure for the PDF Service, B2B Legacy, and FTP Service between 5:30 PM - 6:00 PM NZDT. You may experience brief interruptions while the upgrades are in progress. An unavoidable upgrade due to a depreciation being carried out by Microsoft.

Planned weekend update: 28th September 2025
  • Completed
    September 28, 2025 at 8:00 AM
    Completed
    September 28, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 28, 2025 at 5:00 AM
    In progress
    September 28, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 28, 2025 at 5:00 AM
    Planned
    September 28, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 28th September 2025

Sale Credit Note Refunds Not Syncing to Xero
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2025

Cin7 Omni Planned Maintenance: 01 SEPT, 2025
  • Completed
    August 31, 2025 at 9:00 PM
    Completed
    August 31, 2025 at 9:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Cin7 Omni: Service Disruption due to cloud provider
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Services have now recovered and Cin7 Omni is operating as normal. However, our cloud provider in the is still experiencing issues so we will continue to monitor the situation closely.

  • Identified
    Identified

    We are currently experiencing a service disruption affecting some Cin7 Omni customers. The issue is related to an outage with our cloud provider.

    Our team is monitoring the situation closely and we will share updates as soon as we know more.

    Thank you for your patience.

Cin7 Omni Planned Maintenance: 20 Aug, 2025
  • Completed
    August 19, 2025 at 8:04 PM
    Completed
    August 19, 2025 at 8:04 PM
    Maintenance has completed successfully.
  • In progress
    August 19, 2025 at 8:00 PM
    In progress
    August 19, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 8:00 PM
    Planned
    August 19, 2025 at 8:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Cin7 Core: Unable to Connect with Xero due to unexpected error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We have identified a fix for this issue, which is due for release on 24 August 2025.

  • Identified
    Identified
    We have identified a fix for this issue, which is due for release on 24 August 2025.
Cin7 Omni Planned Maintenance: 15 August, 2025
  • Completed
    August 14, 2025 at 11:00 PM
    Completed
    August 14, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    August 14, 2025 at 8:00 PM
    In progress
    August 14, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 14, 2025 at 8:00 PM
    Planned
    August 14, 2025 at 8:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Aug 2025 to Oct 2025

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