Cin7 Status Page - Notice history

This incident has been resolved. It was impacting sync processes across Xero, QBO and POS.

We have implemented a fix and are currently monitoring the result.

The cause of the issue has been identified and we are preparing a fix for deployment within the next hour

As we continue to proactively resolve any affected reports, please submit a support request if you encounter one. We will address it as quickly as possible.

If customers run into errors or cannot load a specific report, a ticket should be submitted detailing the specific reports that are causing problems. We are monitoring and will fix any reported issues. We are also attempting to resolve as many of these reporting issues as we can proactively.

Some customers who have had a customized report created may have trouble loading these reports. Should you experience an issue please raise a ticket with support.

The image and logo issue affecting the Product Page, Transaction Module, and Templates has now been resolved. If you still don’t see the images or logos, please refresh your page. Thank you for your patience while we worked through the Azure outage.

We have implemented the fix and all systems are functioning as normal.
We are continuing to actively monitor all services to ensure full stability. Thank you again for your patience.

As the Azure outage continues, customers may still experience slowness and loss of some resources such as logos and images. We are continuing to work with Azure to restore services as quickly as possible. Thank you for your patience

We have received confirmation from Microsoft Azure that they have completed a deployment, reverting to the last known stable configuration.
Cin7 Omni and Cin7 Core services have recovered and should be fully available for use.

We are currently monitoring all systems closely to confirm full stability.