Cin7 Status Page - Cin7 Core Slowness: Server Busy errors – Incident details

Experiencing minor outage

Cin7 Core Slowness: Server Busy errors

Investigating
Degraded performance
Started about 15 hours ago

Affected

Cin7 Core

Major outage from 12:13 AM to 12:18 AM, Partial outage from 12:18 AM to 12:00 AM

Core: Cloud (dearsystems.com)

Major outage from 12:13 AM to 12:18 AM, Partial outage from 12:18 AM to 12:00 AM

Core: B2B Portal

Major outage from 12:13 AM to 12:18 AM, Partial outage from 12:18 AM to 12:00 AM

Core: Warehouse Management (WMS)

Major outage from 12:13 AM to 12:18 AM, Partial outage from 12:18 AM to 12:00 AM

Core: Point of Sale (POS)

Major outage from 12:13 AM to 12:18 AM, Partial outage from 12:18 AM to 12:00 AM

Core: Manufacturing (MES)

Major outage from 12:13 AM to 12:18 AM, Partial outage from 12:18 AM to 12:00 AM

Updates
  • Investigating
    Investigating

    The server busy message and slowness is not impacting all customers. It is isolated. We are investigating to determine the cause and restore services to normal. Thank you for your patience.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are hearing from an increasing number of customers that Cin7 Core is running slow, timing out and throwing "server busy" errors. We are investigating this as a top priority.