Cin7 Status Page - Notice history

Experiencing minor outage

Cin7 Website www.cin7.com - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%
May 2026
Jun 2026
Jul 2026

Cin7 Foresight AI - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%
May 2026
Jun 2026
Jul 2026

Notice history

Apr 2026

Cin7 Core: Issue with Email-Based Two-Factor Authentication (2FA)
  • Update
    Update

    We’re continuing to actively work on the issue affecting email delivery and authentication for Microsoft domains (e.g. hotmail.com, live.com, outlook.com).

    At this stage, there hasn’t been a significant change, and users may still experience issues with receiving authentication codes or using Microsoft 365 SSO.

    As a reminder, we recommend using an authenticator app (such as Google Authenticator, or Authy) for login security, or using a non-Microsoft email address for your alternative email where possible.

    We understand the ongoing impact this is having and appreciate your patience while we work towards a resolution. We’ll share further updates as soon as we have more progress.

  • Update
    Update

    We’ve recently been advised that Microsoft has placed restrictions on our emails due to spam-related concerns.

    As a result, authentication and email delivery involving Microsoft domains such as hotmail.com, live.com, outlook.com, and variants are likely to be temporarily unreliable or blocked.

    We would not recommend using Microsoft 365 SSO either right now, as it could lead to ongoing login and verification issues for our users. In the meantime, we recommend either:

    • Using Google authenticator, Microsoft Authenticator or Authy app for login security, or

    • Switching to a different email domain other than Microsoft domains for your alternative email


    We understand this isn’t ideal, and we’re continuing to monitor and work on this to restore 2FA services to normal.

  • Identified
    Identified

    We are still working on a fix and we recommend not using @hotmail.com or live.com as alternative email addresses at this time.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    Some Core users are unable to log in via 2FA using email; please contact Support for a manual reset to use the Authenticator app instead.

Mar 2026

Cin7 Omni: Issue Affecting 3PL Integrations
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We've implemented a temporary fix to get your 3PL orders processing. We will continue to work with our cloud provider to permanently resolve this issue. All of your orders should begin processing. Thank you for your patience during this outage. We will continue to provide updates until we have a permanent solution.

  • Update
    Update

    Our team is progressing toward a workaround while simultaneously working with our cloud provider to resolve root issue.

  • Identified
    Identified

    We have narrowed down the cause of the outage and are working with our cloud provider. We are testing a potential workaround to get your 3PL orders processing again.

  • Update
    Update

    We are still investigating the issue affecting your 3PL.  We have identified that this affects imports and exports. All orders during the outage will be processed when service is restored.

  • Update
    Update

    We are still investigating to identify the root cause. All orders are queued and will export when service is restored.

  • Investigating
    Investigating

    We are currently investigating an issue affecting 3PL integrations that is causing timeouts and preventing order exports and server file checks.

Feb 2026

Feb 2026 to Apr 2026

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