Cin7 Status Page - Users are unable to perform manual syncs with Xero. An error is received stating, "An unexpected error has occurred." – Incident details

All systems operational

Users are unable to perform manual syncs with Xero. An error is received stating, "An unexpected error has occurred."

Resolved
Partial outage
Started 12 days agoLasted about 15 hours

Affected

3rd Party Integrations

Xero Ltd - API → Xero APIs → Accounting API

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    The cause of the issue has been identified and we are preparing a fix for deployment within the next hour

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    When users try to perform a manual sync, they receive an error stating that, "unexpected error has occurred." We are currently investigating this incident.