Cin7 Status Page - Notice history

Experiencing partially degraded performance

Cin7 Website www.cin7.com - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

Credit Notes Not Syncing to Xero
  • Identified
    Identified

    We are continuing to work on the earlier fix for this incident.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Cin7 Omni: System slowness
  • Identified
    Identified

    We have implemented some improvements and are continuing to work on a full solution. Performance issues may still be experienced, and our team is actively addressing them.

  • Investigating
    Investigating
    We are currently investigating reports of slowness in Cin7 Omni. Our team is working to identify the cause and will provide updates as soon as possible.
Cin7 Omni Planned Maintenance: 07 SEPT, 2025
  • Completed
    September 08, 2025 at 12:00 AM
    Completed
    September 08, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    September 07, 2025 at 9:00 PM
    In progress
    September 07, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 07, 2025 at 9:00 PM
    Planned
    September 07, 2025 at 9:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Planned weekend update: 07th September 2025
  • Completed
    September 07, 2025 at 8:00 AM
    Completed
    September 07, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 07, 2025 at 5:00 AM
    In progress
    September 07, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 07, 2025 at 5:00 AM
    Planned
    September 07, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 07th September 2025

Cin7 Omni: System slowness
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2025

Cin7 Omni Planned Maintenance: 01 SEPT, 2025
  • Completed
    August 31, 2025 at 9:00 PM
    Completed
    August 31, 2025 at 9:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Cin7 Omni: Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Services have now recovered and Cin7 Omni is operating as normal. However, our cloud provider in the is still experiencing issues so we will continue to monitor the situation closely.

  • Identified
    Identified

    We are currently experiencing a service disruption affecting some Cin7 Omni customers. The issue is related to an outage with our cloud provider.

    Our team is monitoring the situation closely and we will share updates as soon as we know more.

    Thank you for your patience.

Cin7 Omni Planned Maintenance: 20 Aug, 2025
  • Completed
    August 19, 2025 at 8:04 PM
    Completed
    August 19, 2025 at 8:04 PM
    Maintenance has completed successfully.
  • In progress
    August 19, 2025 at 8:00 PM
    In progress
    August 19, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 8:00 PM
    Planned
    August 19, 2025 at 8:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Cin7 Core: Unable to Connect with Xero due to unexpected error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We have identified a fix for this issue, which is due for release on 24 August 2025.

  • Identified
    Identified
    We have identified a fix for this issue, which is due for release on 24 August 2025.
Cin7 Omni Planned Maintenance: 15 August, 2025
  • Completed
    August 14, 2025 at 11:00 PM
    Completed
    August 14, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    August 14, 2025 at 8:00 PM
    In progress
    August 14, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 14, 2025 at 8:00 PM
    Planned
    August 14, 2025 at 8:00 PM

    We are planning to complete maintenance at this time. No disruption is expected.

Jul 2025

Cin7 Omni Planned Maintenance 27th July 2025
  • Update
    July 27, 2025 at 10:49 PM
    Completed
    July 27, 2025 at 10:49 PM
    Maintenance has completed successfully.
  • Update
    July 27, 2025 at 10:43 PM
    Completed
    July 27, 2025 at 10:43 PM
    Maintenance has completed successfully.
  • Completed
    July 27, 2025 at 5:58 AM
    Completed
    July 27, 2025 at 5:58 AM

    Maintenance completed successfully.

  • Update
    July 27, 2025 at 5:58 AM
    In progress
    July 27, 2025 at 5:58 AM

    Maintenance is still in progress.

  • In progress
    July 27, 2025 at 4:00 AM
    In progress
    July 27, 2025 at 4:00 AM
    Maintenance is now in progress
Cin7 Core: State and city are not automatically populating for AU and US Customer Addresses on the Sale order add address function
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident. When trying to add an address for customers in a new Sales Order, after the first line is written, the remaining fields (such as state or city) are not automatically populated. It is identified that this is happening to the AU and US addresses.
Planned weekend update: 20th July 2025
  • Completed
    July 20, 2025 at 8:00 AM
    Completed
    July 20, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    July 20, 2025 at 5:00 AM
    In progress
    July 20, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    July 20, 2025 at 5:00 AM
    Planned
    July 20, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20th July 2025

Cin7 Omni: Issues Uploading or Updating Products from Cin7 to Shopify
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Shopify have resolved the incident.

  • Identified
    Identified

    We identified that the current issue with uploading or updating products from Cin7 to Shopify is related to a broader global outage on Shopify’s end.

    This is impacting multiple platforms and is not limited to Cin7.

    We recommend following Shopify’s official communications for the latest updates on their community page: https://bit.ly/4lXxix3

  • Investigating
    Investigating

    We are currently investigating an issue where users are encountering errors while uploading or updating products from Cin7 to Shopify. This may affect product sync and visibility on connected Shopify stores.


    Our engineering team is actively looking into the root cause, and we will continue to provide updates as more information becomes available.

    We appreciate your patience and understanding while we work to resolve this issue.

Cin7 Core: Reports Module Not Loading – Stuck on "Report module is initialising" Message
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    Several clients have reported that the Reports module fails to load and remains stuck on a message "Report module is initialising." The issue prevents access to any reporting data, and appears to be affecting multiple accounts. Further investigation is required to determine the root cause and implement a fix. We are currently investigating this incident.

Jul 2025 to Sep 2025

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