Cin7 Status Page - Notice history

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

No notices reported this month

May 2025

Cin7 Omni Planned Maintenance: 29 May, 2025 02:30 PM NZT
Scheduled for May 29, 2025 at 2:30 AM – 3:00 AM 30 minutes
  • Planned
    May 29, 2025 at 2:30 AM
    Planned
    May 29, 2025 at 2:30 AM

    We are planning for a scheduled maintenance during that time, no downtime expected.

Cin7 Omni Planned Maintenance: 28 May, 2025 08:00 PM NZT
  • Completed
    May 28, 2025 at 8:30 AM
    Completed
    May 28, 2025 at 8:30 AM
    Maintenance has completed successfully
  • In progress
    May 28, 2025 at 8:00 AM
    In progress
    May 28, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    May 28, 2025 at 8:00 AM
    Planned
    May 28, 2025 at 8:00 AM

    We are planning for a scheduled down time relating to Cin7 Payment Portal.

Planned weekend update: 25 May 2025
  • Completed
    May 25, 2025 at 8:00 AM
    Completed
    May 25, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    May 25, 2025 at 5:00 AM
    In progress
    May 25, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    May 25, 2025 at 5:00 AM
    Planned
    May 25, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 25th May 2025

Sale Order Details Report not returning data
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Planned weekend update: 18 May 2025
  • Completed
    May 18, 2025 at 8:00 AM
    Completed
    May 18, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    May 18, 2025 at 5:00 AM
    In progress
    May 18, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    May 18, 2025 at 5:00 AM
    Planned
    May 18, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 18th May 2025

Apr 2025

Cin7 Omni: Error when connecting to Shopify
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Error messages are occurring when attempting to connect to Shopify. The issue is being investigated and we have raised it with Shopify.

Planned weekend update: 20 April 2025
  • Completed
    April 20, 2025 at 8:00 AM
    Completed
    April 20, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    April 20, 2025 at 5:00 AM
    In progress
    April 20, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    April 20, 2025 at 5:00 AM
    Planned
    April 20, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20 April 2025

Account Mapping Field Displays Combined Values After Selection
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified what's causing this issue and we are working on developing a fix

  • Investigating
    Investigating

    We are currently investigating this incident.

    When selecting a single account from the account mapping field (e.g., "Account 1"), the field unexpectedly displays two account names merged together (e.g., "Account1Account2"). This issue occurs immediately after selection, even though only one account was clicked.

QBO: Users are receiving an error "Unexpected error occurred in Cin7 Core" when completing the Connect Wizard
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Users are encountering the error "Unexpected error occurred in Cin7 Core" when attempting to complete the QBO Connect Wizard, preventing them from finalizing the integration setup. We are continuing to work on a fix for this incident.

B2B: Unable to create orders in the B2B portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2025 to Jun 2025

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