Cin7 Status Page - Issue with Automatic Order Downloads – Incident details

Third Party: Lightspeed → Lightspeed Retail (X-Series) → Products experiencing partial outage

Issue with Automatic Order Downloads

Resolved
Major outage
Started about 16 hours agoLasted 13 hours 50 minutes

Affected

Cin7 Omni

Major outage from 1:09 PM to 1:21 AM, Operational from 1:21 AM to 3:00 AM

Omni: 3rd Party Integrations

Major outage from 1:09 PM to 1:21 AM, Operational from 1:21 AM to 3:00 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    Orders from some eCommerce and marketplace integrations are not auto downloading into Cin7 Omni.
    We are aware of the issue and are working to resolve it. In the meantime, please manually click Download Orders to download your orders as expected.

    Additionally, Amazon Seller Integration – Manual Order Download Issue: Clicking Download Orders results in an error. We are aware of this issue and are working to resolve it.