Cin7 Omni Status

All Systems Operational

API V1 Operational

Get Contacts Operational

Create Contacts Operational

Delete Contacts Operational

Update Contacts Operational

Get Products Operational

Get Product Options Operational

Get Sales Orders Operational

Create Sales Orders Operational

Update Sales Orders Operational

Delete Sales Order Operational

Get Payments Operational

Create Payments Operational

Update Payments Operational

Delete Payments Operational

Get Stock Operational

Get Quotes Operational

Create Quotes Operational

Update Quotes Operational

Delete Quotes Operational

Get Purchase Orders Operational

Create Purchase Orders Operational

Update Purchase Orders Operational

Delete Purchase Orders Operational

3rd Party API / Integrations Operational

Xero Operational

Amazon Operational

Starshipit Operational

Shipstation Operational

Cin7 Omni Email Services Operational

SMTP Operational

PDF Generator Operational

Cin7 Omni Infrastructure Operational

System Background Tasks Operational

Azure Services Operational

Point-of-sale (POS) Operational

eCommerce Integrations Operational

Magento Operational

WooCommerce Operational

BigCommerce Operational

Shopify Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Cin7 Omni Response Time

Fetching

Past Incidents

Feb 2, 2023

No incidents reported today.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Incident Affecting Core Services due to Microsoft Azure Outage

Resolved - This incident has been resolved.
Jan 26, 08:47 NZDT

Update - Update from Microsoft: We have identified a recent change to WAN as the underlying cause, and have taken steps to roll back this change. Our telemetry shows consistent signs of recovery from 09:45 UTC onwards across multiple regions and services. Most customers should now see full recovery as WAN networking has recovered fully. We are working to monitor and ensure full recovery for services that were impacted.
Jan 26, 08:37 NZDT

Update - We are still monitoring. Per Microsoft's own Status Page - MS Update: We have identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. Our latest telemetry shows signs of recovery across multiple regions and services, and we are continuing to actively monitor the situation.
Jan 25, 23:10 NZDT

Update - We are continuing to monitor for any further issues.
Jan 25, 22:23 NZDT

Update - We are continuing to monitor for any further issues.
Jan 25, 21:36 NZDT

Update - Microsoft has reported that its Azure Services are back online. The engineering team will monitor the status of our services until they become stable.

We apologize for any inconvenience this may cause and will provide updates as they become available.
Jan 25, 21:11 NZDT

Monitoring - Cin7 Omni is back online. We will monitor performance as we confirm what took place with Microsoft.
Jan 25, 21:11 NZDT

Update - Cin7 Omni is back online. We will monitor performance as we confirm what took place with Microsoft.
Jan 25, 21:10 NZDT

Identified - We have identified that the Cin7 Omni main services are currently not operational.

Microsoft has reported that its Azure Services are currently experiencing issues. We apologize for any inconvenience this may cause and will provide updates as they become available.

Thank you for your patience.
Jan 25, 21:00 NZDT

Jan 25, 2023

Jan 24, 2023

No incidents reported.

Jan 23, 2023

Error 500 - when trying to access the EDI/3PL Dashboard

Resolved - Performance has been stable since we first rebooted. After additional investigation, a hotfix was implemented earlier today to address the 'deadlock' which caused the issue. We have been monitoring the outcome of the hotfix and consider this incident now closed.
Jan 23, 17:18 NZDT

Update - Performance is stable, however active monitoring is still in progress with a reboot option if required, while we work on root cause analysis.
Jan 23, 12:25 NZDT

Update - Performance is stable since the re-boot. We will continue active monitoring.
Jan 20, 22:20 NZDT

Monitoring - Our Engineering team has re-established access to EDI/3PL services by implementing a reboot of the application. We have validated access with customers who have reported experiencing the issues. We are actively monitoring performance.
Jan 20, 20:54 NZDT

Investigating - We are investigating a reported issue accessing the EDI/3PL dashboard in the Cin7 Omni product. Attempts result in Error 500 - Request Timed Out. Our Engineering teams have been alerted and are investigating.

Updates will be provided as results become available.
Jan 20, 19:27 NZDT

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

Point-of-Sale (POS) Issue

Resolved - This incident has been resolved.
Jan 20, 15:33 NZDT

Update - We are continuing to monitor for any further issues.
Jan 17, 11:50 NZDT

Monitoring - We have implemented a fix in this area for a related issue, we are monitoring the system
Jan 16, 10:29 NZDT

Update - The Engineering team is continuing to analyze the data and work towards a fix.
Jan 13, 16:11 NZDT

Identified - Potential root cause has been identified and a fix is being worked on by engineering
Jan 10, 17:16 NZDT

Investigating - We're aware of an issue where *Sales Orders* from POS aren't getting *Dispatched* even when the relevant *Products* are in stock.
To fix this, you can run the POS transactions without stock report.
Our Engineering team is currently looking into this.
Jan 10, 13:49 NZDT

System slowness

Resolved - Our web service experienced slowness issues between 10am and 1pm NZT, which impacted some customers. The issues have now been resolved.
Jan 20, 14:35 NZDT

Jan 19, 2023

No incidents reported.