All Systems Operational
API V1 Operational
Get Contacts Operational
Create Contacts Operational
Delete Contacts Operational
Update Contacts Operational
Get Products Operational
Get Product Options Operational
Get Sales Orders Operational
Create Sales Orders Operational
Update Sales Orders Operational
Delete Sales Order Operational
Get Payments Operational
Create Payments Operational
Update Payments Operational
Delete Payments Operational
Get Stock Operational
Get Quotes Operational
Create Quotes Operational
Update Quotes Operational
Delete Quotes Operational
Get Purchase Orders Operational
Create Purchase Orders Operational
Update Purchase Orders Operational
Delete Purchase Orders Operational
3rd Party API / Integrations Operational
Xero ? Operational
Amazon Operational
Starshipit ? Operational
Cin7 Email Services Operational
SMTP ? Operational
Cin7 Infrastructure Operational
System Background Tasks ? Operational
Azure Services ? Operational
eCommerce Integrations Operational
Magento Operational
WooCommerce Operational
BigCommerce Operational
Shopify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Cin7 Cloud Response Time
Fetching
Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - Hotfixes have been deployed and all automation bots have been re-enabled. Internally to Cin7 we will review the details of this issue and conduct a post mortem.
Nov 25, 20:16 NZDT
Update - Final batch of Send Sales Order Email automation bots is being enabled. Next step is to work on the hotfix to address the Dropship and Purchase to Order bots.

Next Update in 4hrs.

Nov 25, 12:13 NZDT
Update - Send Sales Order Email automation bots are being enabled in batches. We have identified additional fixes required for the Dropship and Purchase to Order bots. Our engineering teams are actively working on the additional fixes.
Nov 25, 09:00 NZDT
Monitoring - A hotfix has been implemented. We are monitoring results and expect to enable automation bots in batches over the next 12-16hrs. Next update in 12hrs.
Nov 24, 21:17 NZDT
Identified - A hotfix has been defined and is in the process of being scheduled, with an estimated deployment of 24hrs. Next status will be in approx. 4hrs.
Nov 24, 17:52 NZDT
Update - We are continuing to investigate. One of the root causes has been identified (for the duplicate e-mails) and we are planning a hotfix while we continue to diagnose the full scope of the issue.
Nov 24, 15:23 NZDT
Update - Investigation is still on-going, no new status at this time.

As a reminder, we recommend that customers do not manually enable the Dropship, Purchase to Order or Send Sales Order Email automation bots.

Nov 24, 13:57 NZDT
Update - Work is in progress. Per our investigation, we have decided to also disable the "Dropship" and "Purchase to Order" bots, as these also apply to bulk emails.
Nov 24, 12:49 NZDT
Investigating - We are currently investigating issues with the automation bot "Send Sales Order Email" - and have disabled this bot as of 11:30am Nov 24 New Zealand time. We will post an update in 30 - 60 minutes as results of the investigation become available.

We request that customers do not manually start the bot or enable it during this period of investigation.

Nov 24, 11:35 NZDT
Nov 24, 2022
Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.