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Cin7 Core: Email Delivery Failure
  • Identified
    Identified

    We are continuing to work on a fix for enabling customers to use the send from functionality.

  • Update
    Update

    While the fix has ensured that emails are flowing normally, "send from/reply to" custom domains will not work until a further fix is implemented. Meanwhile, in order to send emails currently, you need to change your Send emails from settings. This will change the From field to a Cin7/Dear email address;

    1. Select Settings from the main menu, then General settings.

    2. Go to the Organization section.

    3. Look for setting Send emails from and select an available option:

      • Company's billing contact (sent from the system)

      • Currently logged-in user (sent from the system)

    We apologize for any inconvenience and will update here when this issue is fully resolved. 

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result. Emails should now start sending again.

  • Investigating
    Investigating

    We are investigating an issue where emails are successfully triggered in Core but failing to deliver to end customers.

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