Cin7 Status

All Systems Operational

API V1 Operational

GetContacts (Api V1) Operational

CreateContacts (Api V1) Operational

DeleteContacts (Api V1) Operational

UpdateContacts (Api V1) Operational

GetProducts (Api V1) Operational

GetProductOptions (Api V1) Operational

GetSalesOrders (Api V1) Operational

CreateSalesOrders (Api V1) Operational

UpdateSalesOrders (Api V1) Operational

DeleteSalesOrder (Api V1) Operational

GetPayments (Api V1) Operational

CreatePayments (Api V1) Operational

UpdatePayments (Api V1) Operational

DeletePayments (Api V1) Operational

GetStock (Api V1) Operational

GetQuotes (Api V1) Operational

CreateQuotes (Api V1) Operational

UpdateQuotes (Api V1) Operational

DeleteQuotes (Api V1) Operational

GetPurchaseOrders (Api V1) Operational

CreatePurchaseOrders (Api V1) Operational

UpdatePurchaseOrders (Api V1) Operational

DeletePurchaseOrders (Api V1) Operational

3rd Party API / Integration Operational

Xero Operational

Shopify Operational

Provisioning Operational

Cin7 Email Services Operational

SMTP Operational

In App Messaging Operational

Medium message delivery Operational

Small message delivery Operational

Large message delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Cin7 Response Time

Fetching

Past Incidents

Aug 15, 2018

No incidents reported today.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

Some customers experiencing intermittent issues with connections

Resolved - This incident has been resolved.
Aug 3, 20:40 NZST

Monitoring - The issue affecting ecommerce, shipping, accounting and EDI/3PL connections has been resolved.

Some emails during this period were not delivered and are being reprocessed over the next 3 hours.

Thank you for your patience.

Cin7 Technology Team
Aug 3, 18:16 NZST

Identified - Earlier today some users experienced issues logging in to the Cin7 platform.

This was due to network routing issues with our cloud service provider.

If you are experiencing any interruption with ecommerce, shipping, accounting and EDI/3PL connections, we are aware of this, and are currently working to address it as a priority with our cloud service provider. We expect this to be resolved in the next few hours.

"Point of Sale" and "Pick and Pack" are working as normal.

Our engineering and operations teams are working hard to get everything up and running and we will update you with the latest information on status.cin7.com.

- Cin7 Technology Team
Aug 3, 13:54 NZST

Cin7 intermittent login issue - Resolution

Resolved - This incident has been resolved.
Aug 3, 18:17 NZST

Monitoring - The Cin7 Technology Team has resolved the intermittent login issue affecting the Cin7 platform and are monitoring the fix.

Engineers are still working closely with the third party involved to better understand and mitigate the core issue at the third party's end.

Thank you for your assistance and patience.

- Cin7 Technology Team
Aug 3, 12:09 NZST

Incident Affecting Core Service

Resolved - This incident has been resolved.
Aug 3, 12:04 NZST

Identified - Engineers have identified that the intermittent login issue seen by Cin7 users is due to a third-party gateway issue. Engineers are working with our third-party partners to resolve this issue as soon as possible as well investigating potential mitigation strategies.

We will post additional information to https://status.cin7.com as we learn more.

- Cin7 Technology Team
Aug 3, 10:18 NZST

Investigating - We have identified that some users cannot log into Cin7. Engineers are looking to resolve this issue as soon as possible.

We will post additional information to https://status.cin7.com as we learn more.

- Cin7 Technology Team
Aug 3, 08:24 NZST

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.

Current System Status