All Systems Operational
API V1 Operational
GetContacts (Api V1)   Operational
CreateContacts (Api V1)   Operational
DeleteContacts (Api V1)   Operational
UpdateContacts (Api V1)   Operational
GetProducts (Api V1)   Operational
GetProductOptions (Api V1)   Operational
GetSalesOrders (Api V1)   Operational
CreateSalesOrders (Api V1)   Operational
UpdateSalesOrders (Api V1)   Operational
DeleteSalesOrder (Api V1)   Operational
GetPayments (Api V1)   Operational
CreatePayments (Api V1)   Operational
UpdatePayments (Api V1)   Operational
DeletePayments (Api V1)   Operational
GetStock (Api V1)   Operational
GetQuotes (Api V1)   Operational
CreateQuotes (Api V1)   Operational
UpdateQuotes (Api V1)   Operational
DeleteQuotes (Api V1)   Operational
GetPurchaseOrders (Api V1)   Operational
CreatePurchaseOrders (Api V1)   Operational
UpdatePurchaseOrders (Api V1)   Operational
DeletePurchaseOrders (Api V1)   Operational
3rd Party API / Integration Operational
Xero   Operational
Shopify   Operational
Provisioning   Operational
Cin7 Email Services Operational
SMTP   Operational
In App Messaging Operational
Medium message delivery   Operational
Small message delivery   Operational
Large message delivery   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Cin7 Response Time
Fetching
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018
Resolved - This incident has been resolved.
Aug 3, 20:40 NZST
Monitoring - The issue affecting ecommerce, shipping, accounting and EDI/3PL connections has been resolved.

Some emails during this period were not delivered and are being reprocessed over the next 3 hours.

Thank you for your patience.

Cin7 Technology Team
Aug 3, 18:16 NZST
Identified - Earlier today some users experienced issues logging in to the Cin7 platform.

This was due to network routing issues with our cloud service provider.

If you are experiencing any interruption with ecommerce, shipping, accounting and EDI/3PL connections, we are aware of this, and are currently working to address it as a priority with our cloud service provider. We expect this to be resolved in the next few hours.

"Point of Sale" and "Pick and Pack" are working as normal.

Our engineering and operations teams are working hard to get everything up and running and we will update you with the latest information on status.cin7.com.

- Cin7 Technology Team
Aug 3, 13:54 NZST
Resolved - This incident has been resolved.
Aug 3, 18:17 NZST
Monitoring - The Cin7 Technology Team has resolved the intermittent login issue affecting the Cin7 platform and are monitoring the fix.

Engineers are still working closely with the third party involved to better understand and mitigate the core issue at the third party's end.

Thank you for your assistance and patience.

- Cin7 Technology Team
Aug 3, 12:09 NZST
Resolved - This incident has been resolved.
Aug 3, 12:04 NZST
Identified - Engineers have identified that the intermittent login issue seen by Cin7 users is due to a third-party gateway issue. Engineers are working with our third-party partners to resolve this issue as soon as possible as well investigating potential mitigation strategies.

We will post additional information to https://status.cin7.com as we learn more.

- Cin7 Technology Team
Aug 3, 10:18 NZST
Investigating - We have identified that some users cannot log into Cin7. Engineers are looking to resolve this issue as soon as possible.

We will post additional information to https://status.cin7.com as we learn more.

- Cin7 Technology Team
Aug 3, 08:24 NZST
Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.