Cin7 Status Page - Status Page

Experiencing minor outage

Issue with Email-Based Two-Factor Authentication (2FA)
  • Update
    Update

    We’ve recently been advised that Microsoft has placed restrictions on our emails due to spam-related concerns.

    As a result, authentication and email delivery involving Microsoft domains such as hotmail.com, live.com, outlook.com, and variants are likely to be temporarily unreliable or blocked.

    We would not recommend using Microsoft 365 SSO either right now, as it could lead to ongoing login and verification issues for our users. In the meantime, we recommend either:

    • Using Google authenticator, Microsoft Authenticator or Authy app for login security, or

    • Switching to a different email domain other than Microsoft domains for your alternative email


    We understand this isn’t ideal, and we’re continuing to monitor and work on this to restore 2FA services to normal.

  • Identified
    Identified

    We are still working on a fix and we recommend not using @hotmail.com or live.com as alternative email addresses at this time.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    Some Core users are unable to log in via 2FA using email; please contact Support for a manual reset to use the Authenticator app instead.

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