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Third Party: Lightspeed → Lightspeed Retail (X-Series) → Products experiencing partial outage

Multiple users have reported severe system lag and slow response times across Cin7 Core
  • Investigating
    UTC
    Investigating

    We’ve already put some improvements in place, and we’re seeing a reduction in the number of performance issues. That said, we know there’s still slowness happening, so we’re continuing to dig into it.

    To help with that, we’ve also added some additional logging and monitoring so we can get more visibility into what’s happening when these issues occur. This should help us narrow things down and get to the root cause faster.

  • Monitoring
    UTC
    Monitoring

    We have made some changes that should help with overall application performance, and are monitoring the result.

  • Update
    UTC
    Update

    We are continuing to investigate this incident.

  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Investigating
    UTC
    Investigating

    Customers are experiencing performance issues, including slow page loading, delays when printing documents, report timeouts, and errors when opening certain POs, with reports coming in for the past 3–5 days.

Cin7 Website www.cin7.com - Operational

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Cin7 Foresight AI - Operational

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