Monitoring - This issue has been fixed in the latest release. If the issue is still affecting you, please perform the following steps:

* Export the offline order list.
* Perform a hard refresh (For PC, press Ctrl+F5; for Mac press Command+Shift+R) then sync the POS module.
* Re-import the offline order list back into Cin7.
* Click "Sync".
Jan 21, 13:00 NZDT
Identified - The issue has been identified and a fix is being implemented.
Jan 16, 15:27 NZDT
Investigating - Currently, some customers are experiencing an issue when reconnecting their POS system - their orders are not auto-syncing.

Apologies if this issue is affecting you, here is what you can do:
* Export the offline order list.
* Perform a hard refresh (For PC, press Ctrl+F5; for Mac press Command+Shift+R) then sync the POS module.
* Re-import the offline order list back into Cin7.
* Click "Sync".

Please see the following for more information: https://help.cin7.com/questions/what-can-i-do-if-i-have-offline-orders-on-my-pos-that-i-cant-sync/
Jan 16, 15:25 NZDT
API V1 Operational
GetContacts (Api V1) Operational
CreateContacts (Api V1) Operational
DeleteContacts (Api V1) Operational
UpdateContacts (Api V1) Operational
GetProducts (Api V1) Operational
GetProductOptions (Api V1) Operational
GetSalesOrders (Api V1) Operational
CreateSalesOrders (Api V1) Operational
UpdateSalesOrders (Api V1) Operational
DeleteSalesOrder (Api V1) Operational
GetPayments (Api V1) Operational
CreatePayments (Api V1) Operational
UpdatePayments (Api V1) Operational
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GetStock (Api V1) Operational
GetQuotes (Api V1) Operational
CreateQuotes (Api V1) Operational
UpdateQuotes (Api V1) Operational
DeleteQuotes (Api V1) Operational
GetPurchaseOrders (Api V1) Operational
CreatePurchaseOrders (Api V1) Operational
UpdatePurchaseOrders (Api V1) Operational
DeletePurchaseOrders (Api V1) Operational
3rd Party API / Integration Operational
Xero Operational
Shopify Operational
Provisioning Operational
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Medium message delivery Operational
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Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

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Jan 23, 2020

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Jan 22, 2020

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Jan 20, 2020

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Jan 19, 2020

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Jan 18, 2020

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Jan 17, 2020

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Jan 15, 2020

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Jan 14, 2020

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Jan 13, 2020

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Jan 12, 2020

No incidents reported.