Cin7 Status

All Systems Operational

API V1 Operational

GetContacts (Api V1) Operational

CreateContacts (Api V1) Operational

DeleteContacts (Api V1) Operational

UpdateContacts (Api V1) Operational

GetProducts (Api V1) Operational

GetProductOptions (Api V1) Operational

GetSalesOrders (Api V1) Operational

CreateSalesOrders (Api V1) Operational

UpdateSalesOrders (Api V1) Operational

DeleteSalesOrder (Api V1) Operational

GetPayments (Api V1) Operational

CreatePayments (Api V1) Operational

UpdatePayments (Api V1) Operational

DeletePayments (Api V1) Operational

GetStock (Api V1) Operational

GetQuotes (Api V1) Operational

CreateQuotes (Api V1) Operational

UpdateQuotes (Api V1) Operational

DeleteQuotes (Api V1) Operational

GetPurchaseOrders (Api V1) Operational

CreatePurchaseOrders (Api V1) Operational

UpdatePurchaseOrders (Api V1) Operational

DeletePurchaseOrders (Api V1) Operational

3rd Party API / Integration Operational

Xero Operational

Shopify Operational

Provisioning Operational

Cin7 Email Services Operational

SMTP Operational

In App Messaging Operational

Medium message delivery Operational

Small message delivery Operational

Large message delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Cin7 Response Time

Fetching

Past Incidents

Dec 15, 2018

No incidents reported today.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

Old UK Premium Support Phone number not active

Resolved - This incident has been resolved.
Dec 12, 12:33 NZDT

Monitoring - Please note that we have changed our UK Premium Support Number
from +44 (20) 3790 8819
to +44 (20) 3519 7960

We apologize for any inconvenience and recommend all customers using the number change their address books/contacts to reflect the change.
Dec 10, 19:06 NZDT

Dec 11, 2018

No incidents reported.

Dec 10, 2018

Incident Affecting POS - PCeftpos

Resolved - This incident has been resolved.
Dec 10, 16:49 NZDT

Identified - We have identified that the Cin7 POS integration to PCEftpos is currently not operational.

We recommend customers who are experiencing this issue to

1. Take the payment on the PCEftpos POS terminal then
2. Use a Manual Payment Option in the Payment Type popup to add a payment in Cin7 for the order, after the payment is approved on the PC-EFTPOS terminal

Engineers are looking to resolve this issue as soon as possible and hope to have service restored in the next hour.

We will post additional information to https://status.cin7.com as we learn more.
Dec 10, 13:29 NZDT

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Current System Status