Cin7 Status

Amazon Integration - Orders Not Downloading

Update - The deadline to re-authenticate your integrations is 8pm UTC on July 31st.

Some North American and EMEA customers have reported issues synching orders after re-authentication - these issues have been corrected, and we advise you to re-authenticate as soon as possible to allow Cin7 to connect to your Amazon account.

Here are the steps needed to Re-Authenticate your Amazon FBA and Amazon Seller connections:
* Re-Authenticate Amazon FBA: https://connect.cin7.com/s/article/Re-Authenticate-Amazon-FBA
* Re-Authenticate Amazon Seller: https://connect.cin7.com/s/article/Re-Authenticate-Amazon-Seller
Jul 31, 22:40 NZST

Investigating - We’ve recently implemented an updated integration with Amazon which required users like yourself to update your credentials. However, some have reported that they have run into issues with orders not downloading properly. This is a known issue that is currently under investigation and we hope to have a solution in place soon.
Jul 30, 12:44 NZST

API V1 Operational

Get Contacts Operational

Create Contacts Operational

Delete Contacts Operational

Update Contacts Operational

Get Products Operational

Get Product Options Operational

Get Sales Orders Operational

Create Sales Orders Operational

Update Sales Orders Operational

Delete Sales Order Operational

Get Payments Operational

Create Payments Operational

Update Payments Operational

Delete Payments Operational

Get Stock Operational

Get Quotes Operational

Create Quotes Operational

Update Quotes Operational

Delete Quotes Operational

Get Purchase Orders Operational

Create Purchase Orders Operational

Update Purchase Orders Operational

Delete Purchase Orders Operational

3rd Party API / Integrations Degraded Performance

Xero Operational

Amazon Degraded Performance

Starshipit Operational

Cin7 Email Services Operational

SMTP Operational

Cin7 Infrastructure Operational

System Background Tasks Operational

Azure Services Operational

eCommerce Integrations Operational

Magento Operational

WooCommerce Operational

BigCommerce Operational

Shopify Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Cin7 Cloud Response Time

Fetching

Past Incidents

Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

Unresolved incident: Amazon Integration - Orders Not Downloading.

Jul 30, 2022

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.