Cin7 Status Page - Notice history

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Notice history

Sep 2024

Decimal Value auto-updating to incorrect value across multiple transaction types in Cin7 Core
  • Resolved
    Resolved

    We apologize for the inconvenience caused by this issue.
    It has now been resolved.

  • Monitoring
    Monitoring

    A fix has been built and is now being tested and made ready for deployment.

  • Identified
    Identified

    We have identified the root cause of the issue.
    A fix is being prepared.

  • Investigating
    Investigating

    We are currently investigating an issue whereby the decimal value is auto-updating to an incorrect value e.g. $5.05 is updating to $5.50 in Cin7 Core, across multiple transaction types.

Planned weekend update: 8th September 2024
  • Completed
    September 08, 2024 at 8:00 AM
    Completed
    September 08, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 08, 2024 at 5:00 AM
    In progress
    September 08, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 08, 2024 at 5:00 AM
    Planned
    September 08, 2024 at 5:00 AM

    New Release - 8th September 2024

    Watch out for updates in the following areas over the weekend:

    • Display and edit customer credit on order and invoice section of service sales

    • Warn when Amazon Business order delivery will fall outside of business hours

    • Account mapping must map unique accounts to each required account field (GRNI/GINR)

    • Print product label from a product’s profile


    Full release notes for this release will be available on 8th September 2024. Please note that this

    release notice is an estimate and some items may be pushed back to a future release to ensure quality and functionality. 


    Please do not hesitate to submit a ticket to Cin7 Core support if you notice any errors or changes in functionality over the weekend due to the latest release.

Error in QBO Dashboard when importing transactions
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue. We are working on a fix now.

  • Investigating
    Investigating

    We are investigating the "Business Validation Error: Unexpected Internal Error. (-37100)" in QBO Dashboard when importing transactions.

Planned weekend update: 1st September 2024
  • Completed
    September 01, 2024 at 8:00 AM
    Completed
    September 01, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 01, 2024 at 5:00 AM
    In progress
    September 01, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 01, 2024 at 5:00 AM
    Planned
    September 01, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 1st September 2024

Aug 2024

Planned weekend update: 25th August 2024
  • Completed
    August 25, 2024 at 8:00 AM
    Completed
    August 25, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    August 25, 2024 at 5:00 AM
    In progress
    August 25, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 25, 2024 at 5:00 AM
    Planned
    August 25, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 25th August 2024

OMNI: Shopify Product Variant Issue
  • Resolved
    Resolved

    Some customers have experienced missing product variants in Shopify. We have resolved the cause of this issue. If you were impacted, you will need to upload your missing product variants to Shopify from Cin7 Omni.

  • Investigating
    Investigating

    We are currently aware that some customers are experiencing issues with Shopify product variants within OMNI. Our team is actively working to identify the root cause and resolve the issue as quickly as possible.

    We appreciate your patience and will provide further updates as soon as more information is available.

    Thank you for your understanding.

Planned weekend update: 18th August 2024
  • Completed
    August 18, 2024 at 8:00 AM
    Completed
    August 18, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    August 18, 2024 at 5:00 AM
    In progress
    August 18, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 18, 2024 at 5:00 AM
    Planned
    August 18, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 18th August 2024

Planned weekend update: 11th August 2024
  • Completed
    August 11, 2024 at 8:00 AM
    Completed
    August 11, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    August 11, 2024 at 5:00 AM
    In progress
    August 11, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 11, 2024 at 5:00 AM
    Planned
    August 11, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 11th August 2024

Xero Dashboard Error
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating the following error on the Xero Dashboard:
    Column 'TaxRateName' does not belong to Table.

Jul 2024

Azure (Microsoft) outage impacting some customers
  • Resolved
    Resolved

    We have been informed by Azure and we have also checked with customers and received confirmation that they can now access Cin7 Core

  • Monitoring
    Monitoring

    Azure have reported that this issue is impacting the APAC East region and that it is an ISP networking issue. They have informed us that the issues are reducing according to their monitoring

  • Identified
    Identified

    We are working with Azure to restore services.

  • Investigating
    Investigating

    We are aware of some connectivity issues with MicroSoft that are impacting some customers. Cin7 Core may be inaccessible until the issue is resolved. We are working with MicroSoft on this.

Stock update to Iconic & Zalora marketplaces from Cin7
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident.

Azure (Microsoft) Outage impacting customers in the Europe.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Microsoft Azure has resolved this issue. Please see the Azure status page for more information: https://azure.status.microsoft/en-gb/status/

  • Investigating
    Investigating

    There is currently an Azure outage happening in the Europe.


    We have raised the outage with Microsoft and we will update as and when we receive further information.

Planned weekend update: 28th July 2024
  • Completed
    July 28, 2024 at 8:00 AM
    Completed
    July 28, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    July 28, 2024 at 5:00 AM
    In progress
    July 28, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    July 28, 2024 at 5:00 AM
    Planned
    July 28, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 28th July 2024

Azure (Microsoft) Outage impacting customers in the USA (Central region)
  • Resolved
    Resolved

    • The outage started at approximately 21:56 UTC on July 18, 2024 and impacted multiple Azure services in the Central US region. Customers experienced issues with service management operations, connectivity, and availability of services across the platform.

    • Microsoft identified that a configuration change introduced in a recent deployment was the root cause of the outage. They had to roll back this change and restart services to the last known good configuration, which took several hours to complete

  • Monitoring
    Monitoring

    Many of our 3PL and EDI connections are unable to connect. This isn't an issue with Cin7 but with the integration partners who are based in the US. Customers may be seeing a larger number of errors than usual

  • Investigating
    Investigating

    There is currently an Azure outage happening in the US central region.

    We have raised the outage with Microsoft and we will update as and when we receive further information.

Jul 2024 to Sep 2024

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