Cin7 Status Page - Notice history

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Aug 2024
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Oct 2024

Notice history

Oct 2024

Amazon Store getting disconnected; unable to reconnect. New MWS token is not accepted
  • Resolved
    Resolved

    The issue has now been resolved and all affected customers have had their stores reconnected.
    We apologize for this interruption to the Amazon service

  • Monitoring
    Monitoring

    A fix has been applied and we are monitoring to ensure that all Amazon stores are successfully reconnected.

  • Identified
    Identified

    We believe we have identified the root cause of this issue.
    We are restarting the necessary application in an attempt to restore access for customers.

  • Investigating
    Investigating

    We are currently investigating an issue whereby our Amazon integration is being deactivated and the connection cannot be re-established as it is failing authentication. The issue appears to be linked to new MWS tokens failing while attempting to activate.
    Cin7 is aware and investigating these issues on high priority

Planned weekend update: 20th October 2024
  • Completed
    October 20, 2024 at 8:00 AM
    Completed
    October 20, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 20, 2024 at 5:00 AM
    In progress
    October 20, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 20, 2024 at 5:00 AM
    Planned
    October 20, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20th October 2024

Planned weekend update: 13th October 2024
  • Completed
    October 13, 2024 at 8:00 AM
    Completed
    October 13, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 13, 2024 at 5:00 AM
    In progress
    October 13, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 13, 2024 at 5:00 AM
    Planned
    October 13, 2024 at 5:00 AM

    New Release - 13th October 2024

    Watch out for updates in the following areas over the weekend:

    • Hide production operations that cannot be started yet from your MES task list

    • Recalculate “Required by date” for orders rescheduled from Scheduler–Production Gantt view

    • Update to how product discounts are downloaded from Shopify to Cin7 Core

    • Update to how product prices and taxes are downloaded from Lightspeed to Cin7 Core

    • Stop Cin7 Core from automatically syncing with Xero when refreshing the browser

    Full release notes for this release will be available on 13th October 2024. Please note that this release notice is an estimate and some items may be pushed back to a future release to ensure quality and functionality.

    Please do not hesitate to submit a ticket to Cin7 Core support if you notice any errors or changes in functionality over the weekend due to the latest release.

CORE - Unable to send emails via sales and purchase orders.
  • Resolved
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Planned weekend update: 6th October 2024
  • Completed
    October 06, 2024 at 8:00 PM
    Completed
    October 06, 2024 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    October 06, 2024 at 5:00 PM
    In progress
    October 06, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    October 06, 2024 at 5:00 PM
    Planned
    October 06, 2024 at 5:00 PM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 6th October 2024

Sep 2024

Planned weekend update: 29th September 2024
  • Completed
    September 29, 2024 at 8:00 AM
    Completed
    September 29, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2024 at 5:00 AM
    In progress
    September 29, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 29, 2024 at 5:00 AM
    Planned
    September 29, 2024 at 5:00 AM

    New Release - 29 September 2024

    Watch out for updates in the following areas over the weekend:

    • Get an overview of Pay with Airwallex on the new Airwallex integration page

    • Add links to YouTube and LinkedIn to the follow-us section of your B2B store

    • Import PDFs as sales orders with Intelligent Document Recognition (IDR)

    • Require customers to add attachments to confirm B2B orders

    • Consolidated transactions for QuickBooks Online are excluded when searching for incorrect duplicate manual journals

    • Download customers’ country identifiers, like the Resident IDs of Chinese citizens, with Shopify sales orders and include them on shipping labels

    • Favorite B2B products for each B2B customer

    • Stop Cin7 Core from automatically syncing with Xero when refreshing the browser

    Full release notes for this release will be available on 29th September 2024. Please note that this release notice is an estimate and some items may be pushed back to a future release to ensure quality and functionality.

    Please do not hesitate to submit a ticket to Cin7 Core support if you notice any errors or changes in functionality over the weekend due to the latest release.

Planned weekend update: 22th September 2024
  • Completed
    September 22, 2024 at 5:30 PM
    Completed
    September 22, 2024 at 5:30 PM
    Maintenance has completed successfully
  • In progress
    September 22, 2024 at 5:00 PM
    In progress
    September 22, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    September 22, 2024 at 5:00 PM
    Planned
    September 22, 2024 at 5:00 PM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 22th September 2024

Cin7: 403 Forbidden Error
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue where accessing Cin7 website (https://www.cin7.com) leads to a "403 Forbidden error".

    Please rest assured, this issue does not affect any of our products, and you can continue using all our platforms through the log-in links below:

    • OMNI: go.cin7.com/cloud

    • CORE: https://inventory.dearsystems.com

    • ForesightAI: https://app.inventoro.com/login

    We will keep this status page updated with any developments.

    Thank you for your patience and cooperation during this time.

Planned weekend update: 15th September 2024
  • Completed
    September 15, 2024 at 8:00 AM
    Completed
    September 15, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 15, 2024 at 5:00 AM
    In progress
    September 15, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 15, 2024 at 5:00 AM
    Planned
    September 15, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th September 2024

Decimal Value auto-updating to incorrect value across multiple transaction types in Cin7 Core
  • Resolved
    Resolved

    We apologize for the inconvenience caused by this issue.
    It has now been resolved.

  • Monitoring
    Monitoring

    A fix has been built and is now being tested and made ready for deployment.

  • Identified
    Identified

    We have identified the root cause of the issue.
    A fix is being prepared.

  • Investigating
    Investigating

    We are currently investigating an issue whereby the decimal value is auto-updating to an incorrect value e.g. $5.05 is updating to $5.50 in Cin7 Core, across multiple transaction types.

Aug 2024

Planned weekend update: 25th August 2024
  • Completed
    August 25, 2024 at 8:00 AM
    Completed
    August 25, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    August 25, 2024 at 5:00 AM
    In progress
    August 25, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 25, 2024 at 5:00 AM
    Planned
    August 25, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 25th August 2024

OMNI: Shopify Product Variant Issue
  • Resolved
    Resolved

    Some customers have experienced missing product variants in Shopify. We have resolved the cause of this issue. If you were impacted, you will need to upload your missing product variants to Shopify from Cin7 Omni.

  • Investigating
    Investigating

    We are currently aware that some customers are experiencing issues with Shopify product variants within OMNI. Our team is actively working to identify the root cause and resolve the issue as quickly as possible.

    We appreciate your patience and will provide further updates as soon as more information is available.

    Thank you for your understanding.

Planned weekend update: 18th August 2024
  • Completed
    August 18, 2024 at 8:00 AM
    Completed
    August 18, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    August 18, 2024 at 5:00 AM
    In progress
    August 18, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 18, 2024 at 5:00 AM
    Planned
    August 18, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 18th August 2024

Planned weekend update: 11th August 2024
  • Completed
    August 11, 2024 at 8:00 AM
    Completed
    August 11, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    August 11, 2024 at 5:00 AM
    In progress
    August 11, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 11, 2024 at 5:00 AM
    Planned
    August 11, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 11th August 2024

Xero Dashboard Error
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating the following error on the Xero Dashboard:
    Column 'TaxRateName' does not belong to Table.

Aug 2024 to Oct 2024

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