Cin7 Status Page - Notice history

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Oct 2024
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Notice history

Dec 2024

HubSpot Login Issue
  • Investigating
    Investigating

    We are currently experiencing an issue with HubSpot integration. Some users attempting to log in may encounter the following error:

    "Authorization failed because there is a mismatch between the scopes in the install URL and the app's configured scopes. Please contact the app developer."

    We are actively investigating this matter, and we are working to resolve it as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.

    Further updates will be shared here as soon as they are available.

Shopify: Daily consolidation orders are processed as individual orders
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We believe a recent hot fix that was implemented was affecting the integration functionality. We have reverted this change are currently monitoring the result.

  • Investigating
    Investigating

    We have received reports indicating that Shopify consolidation orders are being processed as individual sales. We are actively investigating this matter to identify the cause.

Planned weekend update: 15th December 2024
  • Completed
    December 15, 2024 at 8:00 AM
    Completed
    December 15, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    December 15, 2024 at 5:00 AM
    In progress
    December 15, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    December 15, 2024 at 5:00 AM
    Planned
    December 15, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th December 2024

Nov 2024

Listing/Bulk-listing products from Core automatically disable the inventory tracking setting in Shopify
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We’ve implemented a fix to address the inventory tracking issue and are actively monitoring its effectiveness.

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update

    When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no longer tracks the inventory levels for those products, which can lead to inaccurate stock counts and potential overselling or underselling issues.

    We are aware of the impact this is causing and is working diligently to develop and implement a fix. We will keep you updated as we make progress and appreciate your patience in the meantime.

  • Identified
    Identified

    When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no longer tracks the inventory levels for those products, which can lead to inaccurate stock counts and potential overselling or underselling issues.

    We are aware of the impact this is causing and is working diligently to develop and implement a fix. We will keep you updated as we make progress and appreciate your patience in the meantime.

MES task list is greyed out, preventing users from accessing or opening any tasks.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    A new version of the MES app is available for download from the app store. Version 1.3.42
    Please ensure you are on the latest version of iOS.

  • Monitoring
    Monitoring

    A fix for the Core MES application has been released and we are currently monitoring the result.

  • Update
    Update

    We believe we have identified the root cause of the issue and are taking steps to deploy an update to the MES app which will be made available to download via the app store. Please ensure you are on the latest version of your device's operating system

  • Update
    Update

    We are continuing to work on a fix for this incident and trying to come up with a solution as quickly as possible.

  • Identified
    Identified

    We are pleased to report that we have identified a temporary workaround for this issue.
     

    1. When you try to load the task list immediately after logging in to the app on your iPad, it does not load and is greyed out.

    2. If you click on the back button

    3. Then reload the task list by clicking on it again, the tasks should appear, as accessible, not greyed out anymore.

    4. Please note this only happens on iPads and does not appear to be happening on Android devices

     
    We suspect this behaviour is due to a problem with how the app interacts with the iOS cache, which we are trying to correct.
     
    In the meantime, if you wish to clear your iOS cache, you can do so, by following these steps:
    https://support.apple.com/en-nz/guide/ipad/ipad0bb843d8/ipados
     
    Alternatively, deleting and reinstalling the app also has the same effect.

  • Update
    Update

    We are still investigating to understand what is causing this issue and trying to come up with a solution as quickly as possible.

  • Investigating
    Investigating

    Users have reported that the MES task list is greyed out, preventing them from accessing or opening any tasks. This issue is currently impacting their ability to manage and execute essential processes tied to the task list. We are investigating the root cause and working to restore full functionality as quickly as possible.

Shopify Consolidation Process Currently Failing
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We’ve rolled out an update designed to resolve the Shopify consolidation issue. We are closely monitoring the situation to confirm the update’s effectiveness and to address any further concerns promptly.

  • Identified
    Identified

    The fix we have implemented has not resolved the Shopify consolidation concern. We are continuing to work on a fix for this incident.

  • Update
    Update

    We have released a fix, and this should take effect in the next consolidation cycle. We are monitoring the situation closely to ensure everything proceeds smoothly.

  • Monitoring
    Monitoring

    We are currently investigating an issue where Shopify consolidation is failing.

    Our team is working to identify the root cause and implement a resolution as quickly as possible. This may affect customers relying on Shopify consolidation for their operations.

Planned weekend update: 17th November 2024
  • Completed
    November 17, 2024 at 8:00 AM
    Completed
    November 17, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2024 at 5:00 AM
    In progress
    November 17, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    November 17, 2024 at 5:00 AM
    Planned
    November 17, 2024 at 5:00 AM

    New Release - 17th November 2024

    Watch out for updates in the following areas over the weekend:

    • Cin7 Capital now offers term loans and lines of credit

    • Users can be made co-owners to authorize 2FA reset and account owner changes

    • Intelligent document recognition can now extract sales data from .jpg, .bmp, and .png files

    • Cin7 Core supports eBay products listed more than 3000 days ago

    • Transaction reconciliation information from Synder is passed to Cin7 Core

    • Tracking URL can be sent with or without tracking number to Shopify

    • RMA portal now supports searching with reference numbers

    • Avalara now supports auto-synchronization and has an updated UI

    • RMA will be removed from B2B portal settings

    • GRNI/GINR account mapping ignored when inventory accrual is turned off

    • Co-manufacturing Production Cost Analysis Report

    Full release notes for this release will be available on 17th November 2024. Please note that this release notice is an estimate and some items may be pushed back to a future release to ensure quality and functionality.

    Please do not hesitate to submit a ticket to Cin7 Core support if you notice any errors or changes in functionality over the weekend due to the latest release.

Oct 2024

Planned weekend update: 27th October 2024
  • Completed
    October 27, 2024 at 8:00 AM
    Completed
    October 27, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 27, 2024 at 5:00 AM
    In progress
    October 27, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 27, 2024 at 5:00 AM
    Planned
    October 27, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 27th October 2024

Neto experiencing a partial outage
  • Resolved
    Resolved

    Neto have resolved the partial outage and are now monitoring. Visit: https://status.netohq.com/

  • Monitoring
    Monitoring

    Neto, the e-commerce platform, is currently dealing with a partial outage. If you're encountering problems with your Neto integration, please check their website for further information and updates on the issue. Visit: https://status.netohq.com/

OMNI: Amazon Store getting disconnected; unable to reconnect.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are investigating an issue with our Amazon integration. The integration is being deactivated, and the connection cannot be re-established as it is failing authentication.


    Cin7 is aware of and investigating this issue on high-priority

Amazon Store getting disconnected; unable to reconnect. New MWS token is not accepted
  • Resolved
    Resolved

    The issue has now been resolved and all affected customers have had their stores reconnected.
    We apologize for this interruption to the Amazon service

  • Monitoring
    Monitoring

    A fix has been applied and we are monitoring to ensure that all Amazon stores are successfully reconnected.

  • Identified
    Identified

    We believe we have identified the root cause of this issue.
    We are restarting the necessary application in an attempt to restore access for customers.

  • Investigating
    Investigating

    We are currently investigating an issue whereby our Amazon integration is being deactivated and the connection cannot be re-established as it is failing authentication. The issue appears to be linked to new MWS tokens failing while attempting to activate.
    Cin7 is aware and investigating these issues on high priority

Planned weekend update: 20th October 2024
  • Completed
    October 20, 2024 at 8:00 AM
    Completed
    October 20, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 20, 2024 at 5:00 AM
    In progress
    October 20, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 20, 2024 at 5:00 AM
    Planned
    October 20, 2024 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20th October 2024

Oct 2024 to Dec 2024

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