Cin7 Status Page - Notice history

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Account Mapping Field Displays Combined Values After Selection
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified what's causing this issue and we are working on developing a fix

  • Investigating
    Investigating

    We are currently investigating this incident.

    When selecting a single account from the account mapping field (e.g., "Account 1"), the field unexpectedly displays two account names merged together (e.g., "Account1Account2"). This issue occurs immediately after selection, even though only one account was clicked.

QBO: Users are receiving an error "Unexpected error occurred in Cin7 Core" when completing the Connect Wizard
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Users are encountering the error "Unexpected error occurred in Cin7 Core" when attempting to complete the QBO Connect Wizard, preventing them from finalizing the integration setup. We are continuing to work on a fix for this incident.

B2B: Unable to create orders in the B2B portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Cin7 Omni Planned Update: Apr 08, 2025 9:00 AM NZT
  • Completed
    April 08, 2025 at 12:00 AM
    Completed
    April 08, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    April 07, 2025 at 9:00 PM
    In progress
    April 07, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 07, 2025 at 9:00 PM
    Planned
    April 07, 2025 at 9:00 PM

    We are scheduled to perform routine maintenance. We anticipate no disruptions to our services during this maintenance period.

Planned weekend update: 06th April 2025
  • Completed
    April 06, 2025 at 8:00 AM
    Completed
    April 06, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    April 06, 2025 at 5:00 AM
    In progress
    April 06, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    April 06, 2025 at 5:00 AM
    Planned
    April 06, 2025 at 5:00 AM

    New Release - 6th of March 2025

    Watch out for updates in the following areas over the weekend:

    • Cin7 Pay supports Apple Pay as a payment method

    • Duplicate money operations

    • Post co-manufacturing costs to the WIP account

    • Choose any account for an Amazon settlement

    • New tax calculation for manual shipping methods

    • QuickBooks Connect Wizard removed warning

    • Notification if QuickBooks Online sync fails because of missing tax rule

    • Warn about duplicate journal numbers based on QuickBooks Online setting

    • By default consolidate invoices “By Account”


    Full release notes for this release will be available on 6th of April. Please note that this release notice is an estimate and some items may be pushed back to a future release to ensure quality and functionality.

    Please do not hesitate to submit a ticket to Cin7 Core support if you notice any errors or changes in functionality over the weekend due to the latest release.

Mar 2025

CAPTCHA Validation Error Impacting Email Sending
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have received reports where users are encountering a "Input captcha is incorrect. Please resubmit the captcha." error when attempting to send emails. We are actively working to identify the cause and implement a resolution. We will provide updates as we make progress.

Planned weekend update: 23 March 2025
  • Completed
    March 23, 2025 at 8:00 AM
    Completed
    March 23, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    March 23, 2025 at 5:00 AM
    In progress
    March 23, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    March 23, 2025 at 5:00 AM
    Planned
    March 23, 2025 at 5:00 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 23 March 2025

Server Runtime Error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Cin7 Omni has a delay in updating payment status (payment still received).
  • Resolved
    Resolved

    We have resolved the delay in payment statuses being updated. All payments should now be processed.

Cin7 Omni Slowness Issues and 503, page unresponsive error
  • Resolved
    Resolved

    This was due to a temporary drop in server performance which has now been resolved

  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2025

OMNI: Transactions Appearing in CRM but Missing from Order List Page
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have identified an issue where new transactions are visible in the CRM but do not appear in the order modules.

    A fix has been implemented, and we are actively monitoring the results to ensure resolution.

Planned weekend update: 23th February 2025
  • Completed
    February 23, 2025 at 6:30 AM
    Completed
    February 23, 2025 at 6:30 AM
    Maintenance has completed successfully
  • In progress
    February 23, 2025 at 3:30 AM
    In progress
    February 23, 2025 at 3:30 AM
    Maintenance is now in progress
  • Planned
    February 23, 2025 at 3:30 AM
    Planned
    February 23, 2025 at 3:30 AM

    We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 23th February 2025

Feb 2025 to Apr 2025

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