Cin7 Status Page - Notice history

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Cin7 Website (www.cin7.com) - Operational

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Notice history

Dec 2024

No notices reported this month

Nov 2024

Listing/Bulk-listing products from Core automatically disable the inventory tracking setting in Shopify
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We’ve implemented a fix to address the inventory tracking issue and are actively monitoring its effectiveness.

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update

    When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no longer tracks the inventory levels for those products, which can lead to inaccurate stock counts and potential overselling or underselling issues.

    We are aware of the impact this is causing and is working diligently to develop and implement a fix. We will keep you updated as we make progress and appreciate your patience in the meantime.

  • Identified
    Identified

    When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no longer tracks the inventory levels for those products, which can lead to inaccurate stock counts and potential overselling or underselling issues.

    We are aware of the impact this is causing and is working diligently to develop and implement a fix. We will keep you updated as we make progress and appreciate your patience in the meantime.

MES task list is greyed out, preventing users from accessing or opening any tasks.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    A new version of the MES app is available for download from the app store. Version 1.3.42
    Please ensure you are on the latest version of iOS.

  • Monitoring
    Monitoring

    A fix for the Core MES application has been released and we are currently monitoring the result.

  • Update
    Update

    We believe we have identified the root cause of the issue and are taking steps to deploy an update to the MES app which will be made available to download via the app store. Please ensure you are on the latest version of your device's operating system

  • Update
    Update

    We are continuing to work on a fix for this incident and trying to come up with a solution as quickly as possible.

  • Identified
    Identified

    We are pleased to report that we have identified a temporary workaround for this issue.
     

    1. When you try to load the task list immediately after logging in to the app on your iPad, it does not load and is greyed out.

    2. If you click on the back button

    3. Then reload the task list by clicking on it again, the tasks should appear, as accessible, not greyed out anymore.

    4. Please note this only happens on iPads and does not appear to be happening on Android devices

     
    We suspect this behaviour is due to a problem with how the app interacts with the iOS cache, which we are trying to correct.
     
    In the meantime, if you wish to clear your iOS cache, you can do so, by following these steps:
    https://support.apple.com/en-nz/guide/ipad/ipad0bb843d8/ipados
     
    Alternatively, deleting and reinstalling the app also has the same effect.

  • Update
    Update

    We are still investigating to understand what is causing this issue and trying to come up with a solution as quickly as possible.

  • Investigating
    Investigating

    Users have reported that the MES task list is greyed out, preventing them from accessing or opening any tasks. This issue is currently impacting their ability to manage and execute essential processes tied to the task list. We are investigating the root cause and working to restore full functionality as quickly as possible.

Planned weekend update: 17th November 2024
  • Completed
    November 17, 2024 at 8:00 AM
    Completed
    November 17, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2024 at 5:00 AM
    In progress
    November 17, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    November 17, 2024 at 5:00 AM
    Planned
    November 17, 2024 at 5:00 AM

    New Release - 17th November 2024

    Watch out for updates in the following areas over the weekend:

    • Cin7 Capital now offers term loans and lines of credit

    • Users can be made co-owners to authorize 2FA reset and account owner changes

    • Intelligent document recognition can now extract sales data from .jpg, .bmp, and .png files

    • Cin7 Core supports eBay products listed more than 3000 days ago

    • Transaction reconciliation information from Synder is passed to Cin7 Core

    • Tracking URL can be sent with or without tracking number to Shopify

    • RMA portal now supports searching with reference numbers

    • Avalara now supports auto-synchronization and has an updated UI

    • RMA will be removed from B2B portal settings

    • GRNI/GINR account mapping ignored when inventory accrual is turned off

    • Co-manufacturing Production Cost Analysis Report

    Full release notes for this release will be available on 17th November 2024. Please note that this release notice is an estimate and some items may be pushed back to a future release to ensure quality and functionality.

    Please do not hesitate to submit a ticket to Cin7 Core support if you notice any errors or changes in functionality over the weekend due to the latest release.

Oct 2024

Neto experiencing a partial outage
  • Resolved
    Resolved

    Neto have resolved the partial outage and are now monitoring. Visit: https://status.netohq.com/

  • Monitoring
    Monitoring

    Neto, the e-commerce platform, is currently dealing with a partial outage. If you're encountering problems with your Neto integration, please check their website for further information and updates on the issue. Visit: https://status.netohq.com/

Oct 2024 to Dec 2024

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