Cin7 Status Page - Notice history

Users are unable to process payments via QuickBooks Payments on the B2B Portal, receiving an "Card number is invalid" error.

Users are unable to establish a connection between their Amazon store and the system using the native integration. We are continuing to work on a fix for this incident.

Error messages are occurring when attempting to connect to Shopify. The issue is being investigated and we have raised it with Shopify.

We are currently investigating this incident.

When selecting a single account from the account mapping field (e.g., "Account 1"), the field unexpectedly displays two account names merged together (e.g., "Account1Account2"). This issue occurs immediately after selection, even though only one account was clicked.

Users are encountering the error "Unexpected error occurred in Cin7 Core" when attempting to complete the QBO Connect Wizard, preventing them from finalizing the integration setup. We are continuing to work on a fix for this incident.

We have received reports where users are encountering a "Input captcha is incorrect. Please resubmit the captcha." error when attempting to send emails. We are actively working to identify the cause and implement a resolution. We will provide updates as we make progress.

We have resolved the delay in payment statuses being updated. All payments should now be processed.