Incident Affecting Core Service

Incident Report for Cin7 Omni

Postmortem

Between 11:07 am and 11:47 am NZST Cin7 experienced an outage relating to failure of a backup server during server maintenance.

We have identified the causes that have lead to this outage, and are working on processes to prevent the risk of re-occurrence.

We apologise for the inconvenience this may have caused.

Posted May 14, 2019 - 16:44 NZST

Resolved

This incident has been resolved.

Posted May 14, 2019 - 12:44 NZST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 14, 2019 - 11:48 NZST

Investigating

We have identified that the Cin7 core service is currently not operational. Engineers are looking to resolve this issue as soon as possible.

We will post additional information to https://status.cin7.com as we learn more.

- Cin7 Technology Team

Posted May 14, 2019 - 11:13 NZST