Cin7 Status Page - Cin7 Omni and Core Login Page Down – Incident details

All systems operational

Cin7 Omni and Core Login Page Down

Resolved
Operational
Started about 2 months agoLasted about 19 hours

Affected

Cin7 Core

Major outage from 4:38 PM to 5:52 PM, Operational from 5:52 PM to 11:31 AM

Core: Cloud (dearsystems.com)

Major outage from 4:38 PM to 5:52 PM, Operational from 5:52 PM to 11:31 AM

Core: B2B Portal

Major outage from 4:38 PM to 5:52 PM, Operational from 5:52 PM to 11:31 AM

Core: Warehouse Management (WMS)

Major outage from 4:38 PM to 5:52 PM, Operational from 5:52 PM to 11:31 AM

Core: Point of Sale (POS)

Major outage from 4:38 PM to 5:52 PM, Operational from 5:52 PM to 11:31 AM

Core: Manufacturing (MES)

Major outage from 4:38 PM to 5:52 PM, Operational from 5:52 PM to 11:31 AM

Updates
  • Resolved
    Resolved

    The image and logo issue affecting the Product Page, Transaction Module, and Templates has now been resolved. If you still don’t see the images or logos, please refresh your page. Thank you for your patience while we worked through the Azure outage.

  • Update
    Update

    We have implemented the fix and all systems are functioning as normal.
    We are continuing to actively monitor all services to ensure full stability. Thank you again for your patience.

  • Update
    Update

    As the Azure outage continues, customers may still experience slowness and loss of some resources such as logos and images. We are continuing to work with Azure to restore services as quickly as possible. Thank you for your patience

  • Monitoring
    Monitoring

    We have received confirmation from Microsoft Azure that they have completed a deployment, reverting to the last known stable configuration.
    Cin7 Omni and Cin7 Core services have recovered and should be fully available for use.


    We are currently monitoring all systems closely to confirm full stability.

  • Identified
    Identified

    We’ve identified an issue preventing customers from accessing the Core and Omni login screens. This is related to a current Microsoft Azure Portal Access outage.

    Our team is actively monitoring the issue, and we’ll provide updates as soon as more information becomes available.