Cin7 Status Page - Shopify - Shipping information not being updated – Incident details

All systems operational

Shopify - Shipping information not being updated

Resolved
Operational
Started 2 days agoLasted 1 day

Affected

Cin7 Core

Partial outage from 7:43 PM to 6:42 AM, Operational from 6:42 AM to 3:19 AM

Core: 3rd Party Integrations

Partial outage from 7:43 PM to 6:42 AM, Operational from 6:42 AM to 3:19 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue that is causing the error below.

    "Shopify update failed for xxxxxxx. Picking location(s) xxxxxxxxx, might not have enough stock or there is a mapping issue. This affects products xxxxxxxx"

    We will be deploying a fix shortly.

    Thank you for bearing with us.

  • Investigating
    Investigating

    We are currently investigating this incident, and will keep you posted once we identify the issue.