Cin7 Core: The Xero sync is failing and returns the following error: “An unexpected error occurred. Please try syncing again. If the issue persists, please contact Support.”

Resolved

Operational

Started 3 days agoLasted 1 day

Affected

3rd Party Integrations

Xero Ltd - API → Xero APIs → Accounting API

Updates

Resolved
January 21, 2026 at 4:05 AM
Resolved
January 21, 2026 at 4:05 AM
This incident has been resolved.
Monitoring
January 20, 2026 at 12:03 PM
Monitoring
January 20, 2026 at 12:03 PM
We implemented a fix and are currently monitoring the result.
Update
January 20, 2026 at 4:06 AM
Update
January 20, 2026 at 4:06 AM
We are continuing to work on a fix for this incident.
Identified
January 19, 2026 at 3:58 PM
Identified
January 19, 2026 at 3:58 PM
We are continuing to work on a fix for this incident.
Investigating
January 19, 2026 at 3:46 PM
Investigating
January 19, 2026 at 3:46 PM
We are currently investigating this incident.

Cin7 Status Page - Cin7 Core: The Xero sync is failing and returns the following error: “An unexpected error occurred. Please try syncing again. If the issue persists, please contact Support.” – Incident details