Cin7 Status Page - Cin7 Omni: System slowness – Incident details

After closely monitoring for the past 4 days, we are confident that the root cause of this incident has now been resolved.
Thank you for your patience as we worked on this.
If you experience any issues, please submit support tickets via our help center: https://help.omni.cin7.com/hc/en-us

We implemented some changes on our platform that are resulting in improved stability.
We will continue to monitor performance over the next 72 hours and if all remains stable, we will resolve this incident.
Thank you for your patience as we work through this.

We are continuing to work through reports of intermittent system slowness affecting some users. Our engineering team is actively working with external support partners to identify the underlying cause and implement improvements.

At this time, the system remains operational, though users may experience slower response times.

We will provide further updates as new information becomes available.

There was a slowness incident today that impacted a small number of customers. The issue was resolved within a short timeframe.

Please continue to inform us if and when you experience any slowness issues by submitting a ticket via our help center: https://help.omni.cin7.com/hc/en-us

We implemented a fix and we are seeing improved results. If you are still experiencing slowness, please submit a ticket via the help center: https://help.omni.cin7.com/hc/en-us

We are noticing some errors happening on our server which are causing slowness. We are investigating.
Please submit a ticket and let us know what you are experiencing if you face slowness or timeout issues. Thank you for your patience as we work on this.

Although performance and server responsiveness continues to be strong and stable, we are continuing to monitor and we are acting quickly if and when we see any anomalies. Please let us know if you experience any slowness issues by submitting a support ticket. Thank you

We are working directly with Microsoft Azure and have increased our monitoring. Any slowness is being immediately addressed resulting in increased speeds for customers. We urge customers who experience any slowness or timeouts to create a ticket via our help center so that we can investigate it as an urgent priority. Please select "Urgent" when creating your ticket. Here's a reminder of the help center URL: https://help.omni.cin7.com/hc/en-us

We are currently monitoring the system.

We have implemented some improvements and are continuing to work on a full solution. Performance issues may still be experienced, and our team is actively addressing them.