Cin7 Status Page - Reports Module Not Loading – Stuck on "Report module is initialising" Message – Incident details

All systems operational

Reports Module Not Loading – Stuck on "Report module is initialising" Message

Resolved
Operational
Started 5 days agoLasted 38 minutes

Affected

Cin7 Core

Degraded performance from 4:58 AM to 5:12 AM, Operational from 5:12 AM to 5:35 AM

Core: Cloud (dearsystems.com)

Degraded performance from 4:58 AM to 5:12 AM, Operational from 5:12 AM to 5:35 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    Several clients have reported that the Reports module fails to load and remains stuck on a message "Report module is initialising." The issue prevents access to any reporting data, and appears to be affecting multiple accounts. Further investigation is required to determine the root cause and implement a fix. We are currently investigating this incident.