Cin7 Status Page - Sync between Cin7 Core and QBO / Xero is slow or not working for some customers – Incident details

Experiencing partially degraded performance

Sync between Cin7 Core and QBO / Xero is slow or not working for some customers

Resolved
Degraded performance
Started about 2 months agoLasted 6 days

Affected

Cin7 Core

Degraded performance from 9:40 PM to 10:18 PM, Operational from 10:18 PM to 8:01 PM, Degraded performance from 8:01 PM to 7:54 AM

Core: 3rd Party Integrations

Degraded performance from 9:40 PM to 10:18 PM, Operational from 10:18 PM to 8:01 PM, Degraded performance from 8:01 PM to 7:54 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved and the sync is now processing as expected

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. We can see that the sync speed has improved.

  • Update
    Update

    Some customers are reporting slowness issues and issues processing certain items and we have re-opened our investigation

  • Investigating
    Investigating
    We are currently investigating these issues
  • Resolved
    Resolved

    This incident has been resolved and the sync is processing as expected

  • Monitoring
    Monitoring

    The Sync issues should now be resolved and we are monitoring and checking in directly with customers who reported the issue

  • Investigating
    Investigating

    We are currently investigating this issue.