Cin7 Status Page - Cin7 Omni: Error when connecting to Shopify – Incident details

System Under Maintenance

Cin7 Omni: Error when connecting to Shopify

Resolved
Operational
Started 8 months agoLasted about 12 hours

Affected

Cin7 Omni

Degraded performance from 8:35 AM to 8:47 PM

Omni: 3rd Party Integrations

Degraded performance from 8:35 AM to 8:47 PM

3rd Party Integrations

Degraded performance from 8:35 AM to 8:51 AM, Operational from 8:35 AM to 8:51 AM, Degraded performance from 8:51 AM to 8:47 PM

Shopify → Shopify API & Mobile

Operational from 8:35 AM to 8:51 AM, Degraded performance from 8:51 AM to 8:47 PM

Shopify → Shopify Third party services

Degraded performance from 8:35 AM to 8:47 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Error messages are occurring when attempting to connect to Shopify. The issue is being investigated and we have raised it with Shopify.