Cin7 Status Page - Cin7 Core: QBO Users are receiving an error "Unexpected error occurred in Cin7 Core" when completing the Connect Wizard – Incident details

Third Party: Lightspeed → Lightspeed Retail (X-Series) → Products experiencing partial outage

Cin7 Core: QBO Users are receiving an error "Unexpected error occurred in Cin7 Core" when completing the Connect Wizard

Resolved
Operational
Started over 1 year agoLasted 5 days

Affected

Cin7 Core

Partial outage from 2:38 PM to 5:51 PM, Operational from 5:51 PM to 3:54 AM

Core: 3rd Party Integrations

Partial outage from 2:38 PM to 5:51 PM, Operational from 5:51 PM to 3:54 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Users are encountering the error "Unexpected error occurred in Cin7 Core" when attempting to complete the QBO Connect Wizard, preventing them from finalizing the integration setup. We are continuing to work on a fix for this incident.