Cin7 Status Page - We are aware of an issue causing images and logos not to load for Omni customers – Incident details

Third Party: Lightspeed → Lightspeed Retail (X-Series) → Products experiencing partial outage

We are aware of an issue causing images and logos not to load for Omni customers

Resolved
Degraded performance
Started over 1 year agoLasted about 1 hour

Affected

Cin7 Omni

Degraded performance from 12:30 AM to 1:55 AM

Omni: Inventory & Order Management (go.cin7.com)

Degraded performance from 12:30 AM to 1:55 AM

Omni: Reports and Insights

Degraded performance from 12:30 AM to 1:55 AM

Omni: Point of Sale (POS)

Degraded performance from 12:30 AM to 1:55 AM

Omni: Payment Portal

Degraded performance from 12:30 AM to 1:55 AM

Omni: Warehouse Management (WMS)

Degraded performance from 12:30 AM to 1:55 AM

Updates
  • Resolved
    UTC
    Resolved

    This issue has now been resolved.

    If you do observe any missing logos or images, please try clearing your cache before reporting it to support

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Caching may result in the same issue being experienced by some users. Recommend clearing cache if this is the case.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.