Cin7 Status Page - MES task list is greyed out, preventing users from accessing or opening any tasks. – Incident details

A new version of the MES app is available for download from the app store. Version 1.3.42
Please ensure you are on the latest version of iOS.

A fix for the Core MES application has been released and we are currently monitoring the result.

We believe we have identified the root cause of the issue and are taking steps to deploy an update to the MES app which will be made available to download via the app store. Please ensure you are on the latest version of your device's operating system

We are continuing to work on a fix for this incident and trying to come up with a solution as quickly as possible.

We are pleased to report that we have identified a temporary workaround for this issue.
 

1. When you try to load the task list immediately after logging in to the app on your iPad, it does not load and is greyed out.

2. If you click on the back button

   

3. Then reload the task list by clicking on it again, the tasks should appear, as accessible, not greyed out anymore.

   

4. Please note this only happens on iPads and does not appear to be happening on Android devices

 
We suspect this behaviour is due to a problem with how the app interacts with the iOS cache, which we are trying to correct.
 
In the meantime, if you wish to clear your iOS cache, you can do so, by following these steps:
https://support.apple.com/en-nz/guide/ipad/ipad0bb843d8/ipados
 
Alternatively, deleting and reinstalling the app also has the same effect.

We are still investigating to understand what is causing this issue and trying to come up with a solution as quickly as possible.