Cin7 Status Page - MES task list is greyed out, preventing users from accessing or opening any tasks. – Incident details

Third Party: Lightspeed → Lightspeed Retail (X-Series) → Products experiencing partial outage

MES task list is greyed out, preventing users from accessing or opening any tasks.

Resolved
Degraded performance
Started almost 2 years agoLasted 8 days

Affected

Cin7 Core

Degraded performance from 7:45 AM to 10:05 AM, Operational from 10:05 AM to 3:20 AM

Core: Manufacturing (MES)

Degraded performance from 7:45 AM to 10:05 AM, Operational from 10:05 AM to 3:20 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    A new version of the MES app is available for download from the app store. Version 1.3.42
    Please ensure you are on the latest version of iOS.

  • Monitoring
    UTC
    Monitoring

    A fix for the Core MES application has been released and we are currently monitoring the result.

  • Update
    UTC
    Update

    We believe we have identified the root cause of the issue and are taking steps to deploy an update to the MES app which will be made available to download via the app store. Please ensure you are on the latest version of your device's operating system

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident and trying to come up with a solution as quickly as possible.

  • Identified
    UTC
    Identified

    We are pleased to report that we have identified a temporary workaround for this issue.
     

    1. When you try to load the task list immediately after logging in to the app on your iPad, it does not load and is greyed out.

    2. If you click on the back button

    3. Then reload the task list by clicking on it again, the tasks should appear, as accessible, not greyed out anymore.

    4. Please note this only happens on iPads and does not appear to be happening on Android devices

     
    We suspect this behaviour is due to a problem with how the app interacts with the iOS cache, which we are trying to correct.
     
    In the meantime, if you wish to clear your iOS cache, you can do so, by following these steps:
    https://support.apple.com/en-nz/guide/ipad/ipad0bb843d8/ipados
     
    Alternatively, deleting and reinstalling the app also has the same effect.

  • Update
    UTC
    Update

    We are still investigating to understand what is causing this issue and trying to come up with a solution as quickly as possible.

  • Investigating
    UTC
    Investigating

    Users have reported that the MES task list is greyed out, preventing them from accessing or opening any tasks. This issue is currently impacting their ability to manage and execute essential processes tied to the task list. We are investigating the root cause and working to restore full functionality as quickly as possible.