Cin7 Status Page - We are aware of an issue with Service Purchases and Simple POs causing errors for some customers – Incident details

Core: Point of Sale (POS) experiencing major outage

We are aware of an issue with Service Purchases and Simple POs causing errors for some customers

Resolved
Partial outage 0
Started 10 months agoLasted about 10 hours

Affected

Cin7 Core

Partial outage from 11:43 PM to 12:21 AM, Operational from 11:43 PM to 12:21 AM, Partial outage from 12:21 AM to 1:05 AM, Operational from 12:21 AM to 1:05 AM, Partial outage from 1:05 AM to 2:23 AM, Operational from 1:05 AM to 2:23 AM, Partial outage from 2:23 AM to 3:53 AM, Operational from 2:23 AM to 3:53 AM, Partial outage from 3:53 AM to 4:25 AM, Operational from 3:53 AM to 4:25 AM, Partial outage from 4:25 AM to 8:45 AM, Operational from 4:25 AM to 8:45 AM, Partial outage from 8:45 AM to 9:24 AM, Operational from 8:45 AM to 9:24 AM

Core: Cloud (dearsystems.com)

Partial outage from 11:43 PM to 9:24 AM

Core: B2B Portal

Operational from 11:43 PM to 9:24 AM

Core: Warehouse Management (WMS)

Operational from 11:43 PM to 9:24 AM

Core: Point of Sale (POS)

Operational from 11:43 PM to 9:24 AM

Core: Manufacturing (MES)

Operational from 11:43 PM to 9:24 AM

Updates
  • Resolved
    Resolved

    This issue has been resolved.
    Please clear cookies and cache or try incognito mode if the error still persists.
    Otherwise, please reach out to support for further assistance

  • Monitoring
    Monitoring

    A further fix has been applied. We are monitoring the results and are continuing to investigate. Thank you for your patience.

  • Investigating
    Investigating

    Some customers are still seeing the same error. We are investigating but we can no longer replicate the issue. Please try clearing your cache

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    A fix has been identified for this incident. We are running some tests to ensure the fix will be effective and to reduce the risk of it causing any other unintended problems. Thank you for your patience as we work on this.

  • Update
    Update

    Our team is working on a fix. Please await further updates.

  • Identified
    Identified

    Service POs and simple POs not saving and causing an error as a result of;
    - Selecting Skip Order on Service PO and
    - Selecting Blind Receipt on simple PO

    To get the error to go away, please;
    - Unselect Skip Order on Service PO or
    - Unselect Blind Receipt on simple PO

  • Investigating
    Investigating

    When saving Service Purchases, some customers are getting an error message "An error occurred. Please try again later and contact support if error persists". We are currently investigating this error and will provide updates here as we learn more.