Incident Affecting Core Service

Incident Report for Cin7 Omni

Resolved

This incident has been resolved.

Posted May 12, 2019 - 12:25 NZST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2019 - 05:30 NZST

Update

Engineers have almost completed the system restore and anticipate completing this work, around 10am PST, 1pm EST

Posted May 12, 2019 - 04:46 NZST

Update

The engineers are making progress and restoring the systems now. We apologise again for the disruption

Posted May 12, 2019 - 01:54 NZST

Update

Apologies for the continued disruption. Engineers continue to work on the root cause. We will restore the service ASAP

Posted May 12, 2019 - 00:51 NZST

Identified

Engineers have identified the issue and are working on the fix. ETA to be confirmed.

Posted May 11, 2019 - 22:24 NZST

Investigating

We have identified that the Cin7 core service is currently not operational. Engineers are looking to resolve this issue as soon as possible.

We will post additional information to https://status.cin7.com as we learn more.

- Cin7 Technology Team

Posted May 11, 2019 - 22:02 NZST