Cin7 Status Page - Decimal Value auto-updating to incorrect value across multiple transaction types in Cin7 Core – Incident details

All systems operational

Decimal Value auto-updating to incorrect value across multiple transaction types in Cin7 Core

Resolved
Degraded performance
Started 3 months agoLasted about 6 hours

Affected

Cin7 Core

Degraded performance from 12:24 AM to 12:47 AM, Operational from 12:24 AM to 12:47 AM, Degraded performance from 12:47 AM to 4:20 AM, Operational from 12:47 AM to 4:20 AM, Degraded performance from 4:20 AM to 6:42 AM, Operational from 4:20 AM to 6:42 AM

Core: Cloud (dearsystems.com)

Degraded performance from 12:24 AM to 6:42 AM

Core: B2B Portal

Operational from 12:24 AM to 6:42 AM

Core: Warehouse Management (WMS)

Operational from 12:24 AM to 6:42 AM

Core: Point of Sale (POS)

Operational from 12:24 AM to 6:42 AM

Core: Manufacturing (MES)

Operational from 12:24 AM to 6:42 AM

Updates
  • Resolved
    Resolved

    We apologize for the inconvenience caused by this issue.
    It has now been resolved.

  • Monitoring
    Monitoring

    A fix has been built and is now being tested and made ready for deployment.

  • Identified
    Identified

    We have identified the root cause of the issue.
    A fix is being prepared.

  • Investigating
    Investigating

    We are currently investigating an issue whereby the decimal value is auto-updating to an incorrect value e.g. $5.05 is updating to $5.50 in Cin7 Core, across multiple transaction types.