Cin7 Status Page - Azure (Microsoft) outage impacting some customers – Incident details

Third Party: Lightspeed → Lightspeed Retail (X-Series) → Products experiencing partial outage

Azure (Microsoft) outage impacting some customers

Resolved
Partial outage
Started about 2 years agoLasted about 1 hour

Affected

Cin7 Core

Partial outage from 9:09 PM to 10:09 PM

Core: Cloud (dearsystems.com)

Partial outage from 9:09 PM to 10:09 PM

Core: B2B Portal

Partial outage from 9:09 PM to 10:09 PM

Core: Warehouse Management (WMS)

Partial outage from 9:09 PM to 10:09 PM

Core: Point of Sale (POS)

Partial outage from 9:09 PM to 10:09 PM

Core: Manufacturing (MES)

Partial outage from 9:09 PM to 10:09 PM

Updates
  • Resolved
    UTC
    Resolved

    We have been informed by Azure and we have also checked with customers and received confirmation that they can now access Cin7 Core

  • Monitoring
    UTC
    Monitoring

    Azure have reported that this issue is impacting the APAC East region and that it is an ISP networking issue. They have informed us that the issues are reducing according to their monitoring

  • Identified
    UTC
    Identified

    We are working with Azure to restore services.

  • Investigating
    UTC
    Investigating

    We are aware of some connectivity issues with MicroSoft that are impacting some customers. Cin7 Core may be inaccessible until the issue is resolved. We are working with MicroSoft on this.